The company Stems of Burnside has garnered a mix of reviews, with a noticeable discrepancy between positive and negative experiences as reported by customers. Major concerns revolve around customer service and product quality. A significant number of customers described encounters with what they perceived as rude or dismissive staff alongside grievances with the delivered floral products, including reports of wilted, old, moldy, and incorrect flowers; a clear deviation from expectations cultivated by online descriptions and pricing. These experiences suggest a pattern of dissatisfaction that appears to be primarily related to special occasions, thereby intensifying the emotional impact of the negative experiences. However, the florist does have its share of satisfied customers as well, with praises focused on the aesthetic appeal and longevity of the flowers, indicative of high-quality products when delivered as expected. Instances of helpful staff and product satisfaction are also noted, pointing towards inconsistency in the customer experience.
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