From You Flowers, LLC Reviews

***update (same day): although the flowers are still due to arrive late, FYF promptly called me in seeing my review and offered a reasonable resolution. Thank you*** I will never order from this place again. I ordered flowers on a Wednesday for delivery by Sunday (Mothers Day). The site gave me the option to have it delivered "between Thursday and Sunday" which I selected because it seems to be a reasonable things to give a local flower shop flexibility to deliver when its best for their timing. News flash: these flowers are NOT coming from a local flower shop! On Thursday I received a notification that my order has been proceed and shipped. Ok, great...On Friday I check to see what the anticipated delivery date will be, and saw on FromYouFlowers that it was listed as Saturday, by UPS. The UPS thing caught my attention. Why 'fresh cut flowers' are being sent by UPS baffled me. I clicked the UPS link, and saw that the flowers are being shipped from Kentucky (deliver location is Western NY)! The link indicated an anticipated deliver date of Tuesday. What The Flowers?!?! I became very alarmed. I called customer service and spoke to a rep. He told me that the flowers were definitely going to be delivered Saturday. I insisted they are not, based on the UPS tracking info. He once again insisted they will. I asked him if he recognizes the problem with the fact that Mother's Day flowers were going to be delivered 2 days after Mother's Day. He did not see the problem, but suggested that if I am concerned, I should order ANOTHER bouquet. I figured , what they heck, I'll take the bait on this one. I asked "OK, so if I order another bouquet will you full refund me the cost of the original?" the answer, a flat "no". Later that day, I contacted customer service again, via online chat. I provided the UPS tracking info, and despite the site clearly indicating a Tuesday delivery, they stood firm that it was arriving Saturday. So here we are on Sunday, Mothers day. Mom-in-law has no flowers from us. On Tuesday she will 1-week old cut flowers. Is this the worst thing in my existence? Of course not. Is this acceptable, definitely not. Buyer beware.

I would give zero stars if I could. Flowers were delivered five days early. They had to do a substitution which was not even close to equivalent. Ruined my birthday surprise. So upset. Do not use this company. Pictures are of what i ordered and what I actually received. Obviously the big beautiful one is the one i ordered. Don’t waste your money. Followup: saw the companies response. I did call and complain twice before I wrote this review. The person did not really seam to care and i was offered a really small amount of money returned for the mess up. I should have been offered a full refund but I’m tired of dealing with this company.