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James Cress Florist Reviews

Rated 4.8 based on 1525 Reviews

127C E Main St, Smithtown, NY 11787, United States

Florists Smithtown

Published on
July 23, 2025
Last updated
July 23, 2025

Reviews Summary

The overall sentiment in customer feedback for this florist is mixed, though positive experiences tend to outnumber negative ones. Many reviewers praise staff members such as Barbara and Dawn for their friendliness, professionalism, and ability to bring customer visions to life, particularly for significant events like weddings. Positive remarks highlight attention to detail, fresh and beautifully arranged flowers, and prompt delivery. However, critical feedback does appear, mostly centered around product misrepresentation, lack of communication about deliveries, and the freshness or completeness of orders.

Frequent themes in the reviews include clear communication, ability to customize arrangements, and prompt or even same-day deliveries. Customers who mention working closely with staff often report satisfaction with both the process and results. On the other hand, a notable group expresses dissatisfaction with bouquet appearance not matching online photos, as well as frustrations with order tracking and the quality of delivered items.

Overall, this florist is regarded as a reliable choice for custom arrangements and efficient service, especially for events requiring specific design input. The business earns praise for its staff’s flexibility and willingness to ensure satisfaction, though its reputation is somewhat impacted by recurring concerns over communication and product representation. Most reviewers report positive experiences, but consistency remains an area for improvement.
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What Customers Are Saying About James Cress Florist?

made everything so easy and simple

they knew exactly what greenery I wanted

absolutely wonderful experience with this florist

The bouquet was Beautiful!

able to get those flowers delivered the same day

whoever designed it made it with love

The flowers were beautiful!!

pleasantly surprised. Delivered on time.

Beautiful arrangement

service provided was amazing

Trustguide extracts key phrases from reviews about James Cress Florist and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 60% of James Cress Florist's customers had a positive experience.

Positive
60%
Neutral
0%
Negative
40%

James Cress Florist Ratings

5

As of Based on 1525 revies as of Jul 23, 2025

James Cress Florist Score

60%

As of Based on 1525 revies as of Jul 23, 2025

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Customer Reviews

As of Jul 23, 2025, 1525 customers have reviewed this business and rated it 4.8 Star out of 5. Trustguide conducted an in-depth analysis of James Cress Florist's publicly available reviews View source

Ang Mike rated James Cress Florist 5 stars
a month ago
Barbara & Dawn were such lovely people to work with they made everything so easy and simple for our wedding day 4/19/25. They show you 1 sample centerpiece and if you don’t like it or if it’s not your vision they go over everything with you to make sure you’re getting exactly what you want. Very reasonably priced compared to other local florists and our flowers were exactly what I envisioned them to look like. -Angelica Spagnuolo
Samantha & Giovanni rated James Cress Florist 5 stars
3 months ago
10/10 would recommend! They took my vision and made it even better. I wanted simple flowers but still beautiful and that’s just what they did. I purchased my own centerpieces but they knew exactly what greenery I wanted. From the first meeting I felt comfortable with the company.
Liv G rated James Cress Florist 5 stars
3 months ago
I had an absolutely wonderful experience with this florist for my wedding back in December! Dawn and her team have an incredible eye for detail and were very professional. The arrangements were fresh, beautifully designed, and delivered on time. Everything came out perfect and I couldn't be have been happier. I highly recommend them to anyone looking for high quality florist work!

Frequently Asked Questions About James Cress Florist

Do arrangements always match the website photos?

Not always. Several customers noted differences between online images and delivered bouquets, with some reporting missing details or smaller sizes than expected. It's best to clarify specific preferences or request a sample preview where possible.

How reliable is the delivery service?

Many customers praise prompt and even same-day deliveries, but a few experienced poor communication or late arrivals. Delivery is handled by both in-house staff and independent contractors, so communication standards may vary.

Can custom floral requests be accommodated?

Yes, the florist is frequently recognized for working closely with customers to achieve their vision. Staff members are noted for providing samples and making adjustments until customers are satisfied.

About James Cress Florist

Florists
This florist provides floral arrangement services for occasions such as weddings, funerals, gifts, and special events. Customers may order custom designs, standard bouquets, or choose from ready-made arrangements through the business’s website or by direct consultation. Delivery options include same-day and next-day services, depending on order and location.

The company operates through a team of florists who handle design, arrangement, and delivery logistics. Orders can be placed online or via phone, and the business utilizes both in-house staff and independent contractors for deliveries. Communication occurs at various points from order confirmation to fulfillment, with customization to accommodate customer preferences.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.