Freddie's Flowers Reviews

Overall, customer sentiment towards Freddie’s Flowers’ flower delivery service is mixed, with a strong representation of both positive experiences and significant concerns. Reviewers consistently note the beauty and freshness of the arrangements, punctual deliveries, and careful packaging. Some describe helpful customer service, while others experienced unresponsive support or product issues such as wilted or short-lived flowers, which affected their satisfaction.

The most frequently mentioned positives are bouquet quality, freshness, and the impact flowers have on a room’s ambiance. Customers also appreciate the service model, including timely deliveries and thoughtful extras like care instructions. However, a recurring criticism is bouquets occasionally arriving late, with flowers in poor condition, and some customers reporting difficulties when seeking help or canceling subscriptions. These negative points appear alongside stories of quick issue resolution when customer service did engage.

Freddie’s Flowers’ reputation is characterized by a passionate subscriber base that values flower quality and thoughtful service, especially in the UK. Ensuring consistent product quality and improving support responsiveness could further strengthen their standing as a flower delivery provider. The brand is generally respected, but reliability concerns remain for some customers.

Freddie’s Flowers operates in the flower delivery industry, providing customers with subscription-based or one-off floral arrangements. The business delivers fresh, curated bouquets directly to recipients, often including care instructions, packaging materials, and optional extras such as vases. Orders are typically placed online or at events like festivals.

The company manages logistics, packaging, and customer support in-house. Deliveries are scheduled within agreed time slots and are fulfilled by their own or contracted couriers. Device-based customer accounts control orders, but cancellations may require direct contact. Customer queries—ranging from delivery issues to payment errors—are resolved by a designated service team via email, phone, or live chat.