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Solawave Reviews

Rated 4.3 based on 73 Reviews

Online Stores

Published on
July 8, 2025
Last updated
July 8, 2025

Reviews Summary

Overall, the sentiment toward Solawave’s beauty and skincare devices is distinctly positive, as reflected in customer reviews. Reviewers consistently note the company’s responsive customer service, especially when addressing product or delivery issues. While there are occasional criticisms, such as concerns about battery life and rare adverse skin reactions, most feedback highlights customer support as a strong point. Solawave’s client support team members, including Mark, Mary, and Yaya, are frequently mentioned for their professionalism and assistance.

Common feedback includes satisfaction with product results and effective issue resolution. Many customers report visible improvements in skin appearance, specifically evenness, diminished lines, and relief from skin conditions like rosacea and eczema. The convenience of at-home light therapy and the quality of supporting skincare products are also frequently praised. Some reviewers noted functional frustrations, such as the lack of a battery indicator or sensitivity to mask use, but positive outcomes and easy exchanges are dominant themes.

Based on reviewer feedback, Solawave has built a credible reputation as a beauty device supplier offering red light therapy products and attentive after-sales support. The company is regarded as reliable and customer-focused. Many users report repeat purchases or recommendations to others, reinforcing Solawave’s position as a dependable option in the skincare technology market.

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What Customers Are Saying About Solawave?

easy to use, luxurious

thrilled with my results

customer service was phenomenal

Fast, efficient, and truly above and beyond service

could see a difference within the first use

they were so kind to exchange it

customer service is phenomenal—responsive, caring, and effective

call and spend so much time, patience,and knowledge

I'm quite impressed with the results

Trustguide extracts key phrases from reviews about Solawave and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 80% of Solawave's customers had a positive experience.

Positive
80%
Neutral
10%
Negative
10%

Solawave Ratings

5

As of Based on 73 revies as of Jul 08, 2025

Solawave Score

80%

As of Based on 73 revies as of Jul 08, 2025

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Customer Reviews

As of Jul 08, 2025, 73 customers have reviewed this business and rated it 4.3 Star out of 5. Trustguide conducted an in-depth analysis of Solawave's publicly available reviews View source

Claire C rated Solawave 5 stars
a week ago
So happy with the Solawave mask! I find it easy to use, luxurious and have noticed the difference in the evenness of my skin in just two months. The battery I had stopped charging after a month and Solawave immediately sent me a new one which arrived within a week. When you’re investing this amount of money you hope for a good outcome and this was it. Great customer care and a great product!
Peter C rated Solawave 3 stars
2 weeks ago
I purchased my Solawave in November and have enjoyed it, however the battery drives me nuts and has room for improvement. There is no battery power indicator, unfortunately, so you never know what level charge the battery has or when it needs to be charged. What happens then is I turn the mask on to use it and it will shut off after a couple of minutes.. which is the indicator that it needs to be charged. That isn’t helpful. I think it would be very helpful to have a battery with a charge indicator to avoid having the battery die on you during a red light therapy session, and to avoid constantly charging the battery when it has enough charge to it in order to avoid having the battery die on you, if that makes sense. Outside of that it works well. Please fix the battery problem.
Lora Ann Sanders rated Solawave 5 stars
2 weeks ago
Solawave website and customer service helps clients make a knowledgeable and confident purchase. I’m am thrilled with my results. I routinely use the mask and neck/chest piece to heal/prevent rosacea and eczema flares. And diminishing lines, wrinkles, and uneven skin plus tighter, firmer skin is just icing on the cake.

Frequently Asked Questions About Solawave

How responsive is Solawave’s customer service?

According to customer feedback, Solawave’s support team is highly responsive. Representatives quickly address concerns, process replacements for faulty or lost items, and offer assistance via email and phone, resulting in efficient problem-solving for most issues.

What should I do if I experience a problem with the battery or device?

If you encounter an issue with your device or battery, contact Solawave customer service. Reviews indicate that the company replaces faulty components without hassle and can resolve most problems efficiently through their support channels.

Are Solawave skincare devices suitable for sensitive skin?

Most reviewers experience positive results, but there are rare instances of skin irritation or sensitivity. It’s advisable to follow user manuals carefully and start with shorter sessions, especially if you have concerns regarding sensitivity to light therapy devices.

About Solawave

Online Stores
Solawave supplies beauty and skincare devices specializing in red light therapy products, such as masks, wands, and supporting serums. The company operates as a product supplier within the beauty and wellness industry, distributing items through an online platform to consumers seeking at-home skincare solutions.

Solawave processes orders via its website and manages customer communication digitally or by phone. The business features a support team that handles inquiries, troubleshooting, and product exchanges. Their operational model prioritizes accessible information, prompt issue resolution, and the fulfillment of replacement requests as part of their after-sales support system.

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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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