Satisfaction Score
Based on the set of reviews used to generate this report, it appears that 70% of Solaris Relocations's customers had a positive experience.
Ratings
As of Based on revies as of
Score
As of Based on revies as of
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What Customers Are Saying About Solaris Relocations?
really helpful keeping me informed
everything was handled with the utmost care
great service
helpful and honest
incredibly communicative, helpful and informative
just brilliant
most efficient process I have ever experienced!!
kept us up to date
packed up efficiently
went smoothly
Trustguide extracts key phrases from reviews about Solaris Relocations and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.
Reviews Summary
The overall sentiment towards Solaris Relocations, as seen in these ten customer reviews, is broadly positive with several strong endorsements for their international removals service. Reviewers consistently note clear communication, helpful office teams, professional packers, and smooth handoffs between countries, with team members Courtney, Richard, Samuel, and Daniel singled out for praise. However, there are isolated but significant criticisms, mainly related to delivery delays, some goods arriving damaged, and one notable complaint about poor punctuality and lack of compensation for inconvenience.
The most common themes in the feedback are professionalism, informative communication throughout the process, and the safety of belongings during transit. Customers from various locations, including the UK, US, India, Canada, Dubai, and Thailand, frequently mention helpful staff, careful packing, efficient processes, and overall stress reduction during moves. Concerns, when present, chiefly involve issues on the receiving end abroad, delays past quoted times, and difficulties with insurance coverage.
Overall, Solaris Relocations is regarded as a reliable choice for international removals and shipping in the UK and globally, particularly for customers seeking professional support before and during their move. Most reviews reflect repeat or referral business and a sense of professionalism, though there are occasional lapses in punctuality and post-shipping resolution. Relying strongly on communication and care, Solaris enjoys a reputable standing for cross-border moves.
Frequently Asked Questions About Solaris Relocations
How well does Solaris Relocations communicate during international moves?
Customers frequently report that Solaris Relocations is proactive with updates, keeps clients informed throughout the process, and responds promptly to questions during all stages of an international move.
Is my property safe and well-packed with Solaris Relocations?
Many reviews highlight careful packing and safe arrival of items. Some mention minor or occasional damages, typically attributed to the complexities of international transit, but overall satisfaction with secure handling is common.
What should I expect with delivery times and handoffs at the destination?
Several customers found delivery within the estimated window, although some experienced minor delays. Handoffs to partner teams abroad vary by country; professionalism can differ between locations. Tracking and communication are provided throughout the process.
About Solaris Relocations
Solaris Relocations provides international moving and relocation services for individuals and families moving goods and personal belongings across countries. The company partners with agents in origin and destination countries to handle shipping, logistics, and customs processes, primarily offering in-person support and coordination.
Solaris manages relocations by assigning office contacts who maintain communication and oversee timelines. Packing teams visit clients' homes to securely prepare belongings, then shipments are tracked as they travel to the destination. Partner teams handle final delivery and unpacking. The company operates through quoting, booking, and end-to-end project execution.
How is this report generated
Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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