Sittercity Reviews

Overall sentiment toward Sittercity is largely positive, with most reviewers highlighting helpful customer service, successful matches for childcare, and responsive support staff. Several users mention finding suitable babysitters and nannies through the platform, and repeatedly note efficiency in resolving concerns, particularly regarding membership charges. However, criticisms center on recurring billing issues and dissatisfaction with the app’s usability compared to the website.

Common feedback includes praise for customer support, often naming swift responses and issue resolution—such as refunds for unwanted charges or help navigating the sign-up process. Users frequently mention the ability to filter and connect with diverse childcare providers. A recurring drawback is automatic subscription renewals and unclear notifications about ongoing charges. Interface limitations on the mobile app are also noted, prompting some to rely on the website for an improved experience.

On balance, Sittercity builds a strong reputation as a childcare agency by effectively connecting families to caregivers and providing responsive, satisfactory service when issues arise. While some concerns about subscription management persist, the platform is generally regarded as a reliable resource for childcare solutions in its operating regions.

Sittercity is a digital childcare agency that connects families with babysitters and nannies through its app and website platform. It operates in the childcare sector, offering tools for families to search, filter, and hire care providers based on their specific needs. The company enables access to a large pool of candidates and supports both short-term and long-term placements.

Sittercity operates via an online membership model, allowing parents and guardians to post jobs, review caregiver profiles, and communicate with applicants. The platform provides subscription-based access and includes customer support for billing, technical issues, and care matching. Processes include identity verification, background checks, and customer service for account management or technical queries.