The overall sentiment toward Carbeth Plants as a nursery and plant supplier appears negative based on the majority of recent customer reviews. While some customers note satisfaction with specific purchases, such as vibrant bulbs and responsive service from individual team members, most reviews express dissatisfaction with plant quality and customer service. Several reviewers mention poor communication or delayed responses when issues arose, and there are repeated complaints about return policies and plant condition upon arrival.
Common themes include frustration over plants arriving in poor or unhealthy condition, often described as smaller or more damaged than expected. Customers report difficulties in resolving these problems, highlighting issues such as being asked to pay for return shipping and inadequate responses through customer support channels. However, a few reviewers mention instances of prompt and helpful replies and give positive feedback on a colorful bulb assortment and personal service from specific staff.
Overall, Carbeth Plants' reputation among recent customers is mixed but leans negative, particularly around quality control and after-sales support. While isolated examples of excellent service and healthy plants do exist, recurring concerns over product quality and follow-up communication seem to undermine trust. For those in the UK seeking consistent quality and reliable customer support from online nursery providers, these reviews may give pause.
Common themes include frustration over plants arriving in poor or unhealthy condition, often described as smaller or more damaged than expected. Customers report difficulties in resolving these problems, highlighting issues such as being asked to pay for return shipping and inadequate responses through customer support channels. However, a few reviewers mention instances of prompt and helpful replies and give positive feedback on a colorful bulb assortment and personal service from specific staff.
Overall, Carbeth Plants' reputation among recent customers is mixed but leans negative, particularly around quality control and after-sales support. While isolated examples of excellent service and healthy plants do exist, recurring concerns over product quality and follow-up communication seem to undermine trust. For those in the UK seeking consistent quality and reliable customer support from online nursery providers, these reviews may give pause.
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