The comprehensive analysis of customer reviews for Silverton Mortgage reveals a predominantly positive reputation, characterized by personalized customer service, professional diligence, and efficient processing. Advisors like Lydia and Tricia are praised for their mentorship and guidance, assisting clients proactively throughout the mortgage and home-buying process. The courtesy and professionalism displayed by team members including Gareth, Damon, David, and Dwayne standout favorably, as they were all noted for their dedication to facilitating processes ahead of schedule, treating clients with care akin to family, and ensuring smooth transitions for first-time buyers. Although there was an initial concern about communication speed, this perceived delay was later attributed to extensive behind-the-scenes work, vindicating the staff's commitment to thorough service. Overall, the customer experience is characterized by rapid response times, thorough explanations, and successful problem-solving, leading to a high likelihood of customer referral and repeat business for Silverton Mortgage.
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