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Shapermint Reviews

Rated 4.3 based on 24882 Reviews

US

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Published on
January 18, 2024
Last updated
March 13, 2024
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Reviews Summary

Shapermint appears to be a brand with significant strengths based on the provided customer reviews, particularly in the areas of product comfort, quality, and customer service. The reviews repeatedly praise the company's bras and panties, citing their comfortable fit and the inclusion of helpful features like extenders. Customer service stands out as a strong point; the brand is noted for its thorough support, effective problem-solving, and seamless exchange processes. However, there are notable concerns regarding logistics, including shipping issues and ineffective use of discount codes. The presence of such issues somewhat tarnishes the otherwise positive customer experience, with some customers voicing frustration over long shipping times and customer service encounters that were less helpful than desired.

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What Customers Are Saying About Shapermint?

Trustguide extracts key phrases from reviews about Shapermint and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Shapermint's customers had a positive experience.

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Shapermint Ratings

5

As of Based on 24882 revies as of Jan 18, 2024

Shapermint Score

As of Based on 24882 revies as of Jan 18, 2024

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Customer Reviews

As of Mar 13, 2024, 24882 customers have reviewed this business and rated it 4.3 Star out of 5. Trustguide conducted an in-depth analysis of Shapermint's publicly available reviews View source

Kate S. rated Shapermint 5 stars
2024-01-15 18:48:57 +00:00
The customer support is thorough, even mote than I needed!! Loved the offer during holidays to just keep the item I was planning to exchange and then get credited to buy more. Smart marketing because I bought more and spent more, but all for comfort and a happy body!! I love your bras and bike shorts!!!
DTT rated Shapermint 5 stars
2024-01-15 19:49:13 +00:00
As the first time customer I was concerned that it might be a hassle trying to find the right size and shape bra. However, I'm very happy to say I was wrong! The service I received from the representatives was outstanding! The bras are the most comfortable I've ever owned and the service was fantastic.
SNM rated Shapermint 5 stars
2024-01-15 19:49:13 +00:00
The ordering process was quick and smooth. I had to call customer service about sizing after I received my order. Had such a nice experience with that as well. Today I decided to exchange my order to size up, and found that process super smooth as well. I am very pleased with the entire Shapermint experience so far. I’ll definitely be shopping again!

Frequently Asked Questions About Shapermint

What is Shapermint's exchange policy?

Shapermint has an exchange policy that is reported to be smooth by many customers. If a size or style does not fit as expected, customers can easily process an exchange for a different size. The company has been noted for its polished service in this area.

Does Shapermint offer good customer support?

Yes, Shapermint offers thorough customer support, often exceeding customer needs. They handle issues effectively, often allowing customers to keep the original item while crediting them for more purchases. They're also recognized for their responsiveness to product defects or incorrect orders.

Are there any common issues with Shapermint's products or services?

While customers generally praise the product comfort and fit, some have reported issues with shipping delays and service responsiveness regarding order mistakes. Additionally, problems with coupon code validity and refund processes have been identified by a subset of customers.

About Shapermint

Online Stores
US
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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