Shapermint Reviews
Rated 4.3 based on 24882 Reviews
Online Stores in UK
US
Published on
January 18, 2024
Last updated
July 10, 2025
Shapermint appears to be a brand with significant strengths based on the provided customer reviews, particularly in the areas of product comfort, quality, and customer service. The reviews repeatedly praise the company's bras and panties, citing their comfortable fit and the inclusion of helpful features like extenders. Customer service stands out as a strong point; the brand is noted for its thorough support, effective problem-solving, and seamless exchange processes. However, there are notable concerns regarding logistics, including shipping issues and ineffective use of discount codes. The presence of such issues somewhat tarnishes the otherwise positive customer experience, with some customers voicing frustration over long shipping times and customer service encounters that were less helpful than desired.
Shapermint has an exchange policy that is reported to be smooth by many customers. If a size or style does not fit as expected, customers can easily process an exchange for a different size. The company has been noted for its polished service in this area.
Yes, Shapermint offers thorough customer support, often exceeding customer needs. They handle issues effectively, often allowing customers to keep the original item while crediting them for more purchases. They're also recognized for their responsiveness to product defects or incorrect orders.
While customers generally praise the product comfort and fit, some have reported issues with shipping delays and service responsiveness regarding order mistakes. Additionally, problems with coupon code validity and refund processes have been identified by a subset of customers.
