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Seka Moving & Storage
Seka Moving & Storage

Seka Moving & Storage Reviews Summary

Removal Companies | New York, NY

What do customers say about Seka Moving & Storage?

As of Jan 30, 2024, 1805 customers have reviewed this business and rated it 4.9 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Verified by
Souad Boumerar
Published on
January 30, 2024
Last updated
March 13, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
Positive
Neutral
Negative
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.9
/5
1805
reviews
Excellent
Good
Average
Fair
Poor
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Seka Moving & Storage's customer reviews analysis

SEKA Moving - NYC Moving Company has garnered mixed reviews, indicating inconsistencies in customer experiences. A segment of clients applauds the efficiency, professionalism, and careful handling of belongings, noting the movers’ responsiveness and ability to accommodate unique or complex moving requests. Conversely, some reviews cast a shadow on the company's reputation, recounting experiences of uncooperative staff, prolonged moving times, and damaged or missing items. Specific grievances include rude customer service interactions, movers not working diligently, and delays in delivery longer than the communicated window. These accounts suggest a disparity in service quality that could be contingent upon the specific team handling the move or perhaps long-distance versus local moving challenges.

Positive Feedback

The positive feedback for SEKA Moving highlights several commendable aspects: customers were generally impressed by the company's timely communication, overall efficiency, and competitive pricing. Happy clients mentioned movers arriving early and completing moves in unexpectedly short time frames, often packing and transporting items with remarkable care. The convenience of booking and clarity of the online process were noted as well. Moreover, the professional demeanor and courteous behavior of the movers received praise, making for a smoother transition during relocation. For specific scenarios, such as moving delicate oversized items or accommodating unforeseen logistical complexities, SEKA demonstrated adaptability and a customer-centered approach, earning their trust for future engagements.

Concerns and Threads

Negative experiences with SEKA Moving are dominated by instances of perceived negligence and unprofessionalism. Some customers reported irresponsible behavior, including movers eating on the job, poor teamwork, and even feigning medical emergencies to avoid work. Concerns were raised over the lack of expertise in furniture assembly, resulting in damage to valuables and consequent frustrations. Furthermore, there was significant dissatisfaction with customer service interactions, with representatives allegedly displaying rudeness and a dismissive attitude, especially when resolving complaints. Delays in delivery timelines and carelessness leading to damage during long-distance moves were recurrent complaints that eroded the trust of some clients in SEKA's reliability and accountability.

Frequently asked questions about Seka Moving & Storage

How does SEKA Moving ensure the safety of my belongings during a move?

According to positive reviews, SEKA Moving takes great care by wrapping furniture in blankets and handling belongings carefully to avoid damage. However, as some negative reviews have mentioned, it's crucial to confirm with the company about their safety protocols and ensure clear communication with the moving crew about your expectations.

What can I expect in terms of customer service responsiveness and support from SEKA Moving?

Customer feedback is mixed in this area: some customers have praised the promptness and clear communication, while others experienced rudeness and a lack of support during post-move issues. It is advisable to have a thorough discussion about customer service policies before booking.

Is SEKA Moving more suited for local moves within NYC or long-distance relocations?

Reviews indicate that SEKA Moving may excel in quick, local moves within NYC, with some customers highly recommending them for such services. However, there have been several grievances related to long-distance moves, including delays and damage. Carefully consider your type of move and possibly seek additional client testimonials when making a decision.

Recent customer reviews and testimonials for Seka Moving & Storage

Seka Moving & Storage
Maria Selva
1-Star
2 months ago
GUYS - PLEASE, PLEASE READ. I rarely write any reviews but I genuinely felt the responsibility to write this one so I can warn others and hopefully save them from the nightmare I endured. My intention is to save you time and money! DO NOT, I repeat, DO NOT hire this company. I actually cannot believe the positive reviews here, not sure if they're bots? I will share my experience which was nothing short of a nightmare. I hired them to spare me the stress of moving, but they only gave me a headache and I wasted my money in the worst possible way. On the first day of the move, we had a team of three movers. However, only one of them seemed interested in doing any actual work. The other two were casually hanging out downstairs, stuffing their faces with food and guzzling soda while the lone worker struggled to handle the entire move by himself. It took them over three excruciating hours to complete a simple one-bedroom move that should have taken a fraction of that time. As if that wasn't bad enough, the second day was even worse. We were left with only two movers, and one of them conveniently had a "medical emergency" that lasted for the ENTIRE move. The remaining mover was left to tackle everything on his own once again. The one who supposedly had a medical emergency miraculously reappeared just in time to collect payment and tips. It was clear that his sudden recovery was motivated solely by money, which is absolutely ridiculous and unprofessional. To add insult to injury, the lone worker who stayed on the job had no clue how to assemble furniture. I found myself cringing as he awkwardly asked my wife for guidance on putting things together. It was evident that this company lacks the basic training and expertise required for professional moving services. But wait, there's more! Our furniture didn't just arrive in one piece—they arrived in multiple broken pieces and the TV stand was full of scratches. The TV stand, two nightstands, were casualties of their incompetence - not to mention they lost our trash can. Additionally, they failed miserably in assembling our couch, leaving us with a pile of broken parts and frustration. We then reached out to the customer service representatives, Chris and Max, only to be met with further disappointment. Chris displayed dismissiveness and rudeness, even going so far as to mock my wife's accent, pretending not to understand her concerns. When I called back seeking resolution, Chris declined my call, forcing me to speak with Max. To my disbelief, Max not only refused a refund while raising his voice, but accused me of "threatening" him when I expressed my intention to share my experience through a review. After weeks, if not months, of persistent complaints, SEKA Moving reluctantly agreed to a PITIFUL refund that doesn't even come close to covering the damages and losses we suffered. This company's lack of professionalism, disregard for customers, and dismissive customer service make them an absolute disgrace. Save yourself the headache and stress – DO NOT use Seka Moving. This has truly been the worst experience I've ever had with a company and I genuinely do not understand how they're still in business. I've NEVER felt so disrespected by a business. Their unprofessionalism, lack of work ethic, and disregard for your belongings make them a moving nightmare. I strongly advise anyone considering their services to look elsewhere for a reliable and competent moving company.
Seka Moving & Storage
Joelle DuPlessis
1-Star
9 months ago
After receiving a few different quotes from different moving companies, SEKA gave the cheapest quote. After seeing all the positive reviews, we decided to book. We are so happy with our choice, Seka was early, quick and efficient. They were able to move my one bedroom apartment into the truck in 30 minutes. (I lived on the 4th floor) We had a two stop move, mine and my boyfriends place, and they were able to complete the entire move in less than 4 hours. We would definitely recommend SEKA to anyone in NYC. Will definitely be using again!
Seka Moving & Storage
Sue K
1-Star
5 months ago
I have moved many times in my life, but Seka Movers were the best movers that I have ever hired. They were quick to respond when I contacted them. Everything to book is online and was very clear and thorough. The foreman Mikhail (spelling?) and his men arrived slightly early and were very pleasant, courteous, thoughtful, organized and efficient. They were extremely careful; wrapped all of my furniture in blankets, so that not a single item was scratched or damaged. They did not charge anything extra on the day of the move. I highly recommend them.
Read all reviews
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.9
/5
1805
reviews
Excellent
Good
Average
Fair
Poor

About Seka Moving & Storage

Removal Companies

You just found the New York City moving company that provides personalized moving and storage services to people and businesses moving locally in New York City or across the United States.Since opening our doors in 2017, we have been specializing in full-service moves for studio-sized and larger moves.We tailor our services to specific moving and storage needs that our customers have, and that’s why our customers say “Moving Never Felt So Good” about their experiences with us.Are you looking for a hands-free move that’s also stress-free? Contact us now and get started with your free quote!

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