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Sears Reviews

Rated 4 based on 1920 Reviews

The Florida Mall, 8001 S Orange Blossom Trl, Orlando, FL 32809, United States

Banks Orlando

Published on
July 24, 2025
Last updated
July 24, 2025

Reviews Summary

Customer reviews of Sears in Orlando, Florida present a mixed overall sentiment. Many reviewers highlight deals better than competitors, a nostalgic atmosphere, broad product selection—especially in appliances and Craftsman tools—and friendly, helpful associates. However, frequent criticisms involve dated infrastructure, inconvenient store navigation, and, most notably, controversial parking and home warranty policies that have caused frustration among patrons and neighboring mall employees.

Recurring themes in the feedback include extreme reactions to changes in parking rules and aggressive towing practices, which have led to negative experiences and resentment. Shoppers also note the store’s aging facilities, limited payment options, and a shrinking footprint. Meanwhile, positive reports center around competitive pricing, selection of legacy brands, and a team that can be either welcoming or, on occasion, lacking in presence or helpfulness.

Overall, Sears Orlando’s reputation is characterized by its role as a retail relic, valued for its history and deals, but hampered by operational issues and controversial policies. For those in Central Florida seeking nostalgia or specific bargains, it remains an option, but potential logistical hassles may discourage some repeat visits.
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What Customers Are Saying About Sears?

Great store nice associates and great deals

nice prices on appliances and other goodies

super friendly and helpful associates

Trustguide extracts key phrases from reviews about Sears and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 30% of Sears's customers had a positive experience.

Positive
30%
Neutral
30%
Negative
40%

Sears Ratings

4

As of Based on 1920 revies as of Jul 24, 2025

Sears Score

30%

As of Based on 1920 revies as of Jul 24, 2025

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Customer Reviews

As of Jul 24, 2025, 1920 customers have reviewed this business and rated it 4 Star out of 5. Trustguide conducted an in-depth analysis of Sears's publicly available reviews View source

Jason Gallagher rated Sears 5 stars
a month ago
Great store nice associates and great deals. They are currently working on the store so you have to go through a maze to get to the 2nd floor but it's worth it. The deals are amazing better then Walmart price. A lot is on sale. They are putting in a new escalator soon till then have to use the elevator. But it's worth it. Besides this is one of the last 8 Sears stores in the country and only 1 of 2 in Florida. So shop here get great deals. You won't be disappointed . They are currently reducing the size of the store but still lots of deals most is upstairs.
Ashley amber Jones rated Sears 1 stars
5 months ago
A Selfish, Illogical, and Harmful Parking Policy Sears, a store that desperately needs customers, has made a parking decision that only creates frustration and alienates the mall community. The new policy banning only mall employees from parking in Lot 4 is not just unfair—it’s discriminatory. If there were actually high demand for these spots, the restriction might be understandable. But that’s not the case. Your store is rarely busy, and your massive parking lot sits empty daily—these pictures were taken on a Saturday at 12 PM! Instead of fostering goodwill, you are forcing hard-working mall employees to park absurdly far away—some as far as OBT—and walk an unreasonable distance just because you can. This is an abuse of power and a complete disregard for the realities of working in the mall. Like it or not, Sears is part of this community. Workers, store owners, vendors, and delivery partners all contribute to the mall’s success. This decision feels nothing short of revengeful, illogical, authoritarian, and selfish. It shows a total lack of diplomacy and consideration for the very people who help keep the mall running. By enforcing this rule, you are ignoring the fact that mall employees are also potential customers. Lot 4 is a crucial parking area near working entrances, and convenient parking is already scarce. Yes, the parking lot belongs to Sears—but your store is always empty. How can you justify making life harder for others when you don’t even need the space? Now, everyone affected is forced to park extremely far away. After a long day of work, employees leave late, exhausted, and must endure a dark, unsafe walk just to reach their cars—regardless of bad weather, carrying heavy objects, or personal safety concerns. This policy is not just inconvenient; it puts people at risk. The photos below speak for themselves—this decision serves no real purpose other than making life harder for the mall’s workforce. I hope Sears reconsiders and makes a decision that benefits both the mall and its own struggling store. If you can’t bring in customers, at least don’t make enemies out of your neighbors. That’s just bad business.
Agustín Henríquez rated Sears 4 stars
5 months ago
They had good deals but the stuff was from questionable quality, also the staff wasn’t nice nor helpful. The store felt really old and with a lot of flaws like the stairs to the second floor were not functional, the card machine was old and didn’t take Apple Pay.

Frequently Asked Questions About Sears

What types of deals can shoppers expect at Sears Orlando?

Sears Orlando is often noted for its significant sales and discounts across a wide array of products, including appliances and well-known brands. Several customers report prices that are lower than competitors like Walmart.

Are there any challenges when visiting or navigating the store?

Some shoppers mention that access to the second floor is currently limited due to construction, requiring the use of an elevator. Others note the store’s aging infrastructure and sporadic availability of helpful staff.

How does Sears handle parking for customers and mall employees?

Customer feedback indicates strict and sometimes controversial parking policies, including reserved lots and aggressive towing practices. Some mall employees and visitors have experienced inconvenience or penalties when parking near the store.

About Sears

Banks
Sears is a department store retailer operating in physical locations, notably one of the last remaining stores in the United States. The company offers a wide range of merchandise including appliances, tools, clothing, and home goods. It sells both national brands and its own product lines, such as Craftsman tools, directly to retail customers.

Sears locations function as traditional in-person department stores, generally situated in mall settings. Its operational model includes large retail floor space often featuring multiple levels, in-store associates, and a focus on product displays. The company manages its own facilities, parking areas, and in some cases, offers home warranty services for certain products.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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