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Sarasin Spa
Sarasin Spa

Sarasin Spa Reviews Summary

Spas | Manchester

What do customers say about Sarasin Spa?

As of Apr 12, 2024, 155 customers have reviewed this business and rated it 4.5 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
April 12, 2024
Last updated
April 12, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.5
/5
155
reviews
Excellent
Good
Average
Fair
Poor
Customer Satisfaction Rate
Positive
Neutral
Negative
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Sarasin Spa's customer reviews analysis

The reputation of Sarasin Spa is predominantly positive, as evidenced by the majority of reviews, which praise the quality of massages, the professional and friendly demeanour of the staff, and the soothing atmosphere of the spa environment. Customers repeatedly highlight the effectiveness of the massages for pain relief and deep relaxation, describing transformative experiences and expressing a desire for repeat visits. Recurring positive motifs include the attentive and skilled masseuses, the relaxed ambiance, and the perceptible results following various types of massages. The negative feedback, while minimal, points to isolated incidents involving poor customer service, subpar facility maintenance, and problems with appointment management. These instances suggest areas that may require attention from the management to maintain the spa's high standing and to ensure a consistently excellent customer experience.

Positive Feedback

The feedback for Sarasin Spa indicates several robust positive aspects, chief among them being the quality of massage treatments offered. Numerous customers have highlighted the noteworthiness of the massages received, often describing them as among the best they've experienced, effective for pain and tension relief, with some specifically praising the deep tissue technique. The masseuses are frequently described as being notably sweet, polite, attentive, and capable of tailoring their treatment to individual needs. Additionally, the serene and welcoming atmosphere of the spa, replete with harmonious decor and plants, contributes to the overall positive experience, reinforcing a sense of relaxation and comfort for the clientele.

Concerns and Threads

Notwithstanding the overwhelming positive feedback, there are crucial negative aspects which should not be overlooked. These primarily revolve around customer service issues and the environment provided for the services. A client recounting their 'worst experience ever' denotes a significant failure in appointment handling and a lack of courteous communication, which can leave a lasting negative impression on customer perceptions of the spa. Furthermore, complaints regarding the ambiance, such as cold rooms, lack of efforts to create a cosy or pleasant-smelling environment, and other disturbances like noise and phones ringing, were noted. These environmental shortcomings can detract from the relaxation experience that spa services are expected to provide.

Frequently asked questions about Sarasin Spa

What type of massage treatments are most recommended at Sarasin Spa?

Customers highly recommend the deep tissue massages, praising the treatment's effectiveness for pain relief and relaxation. The massages are noted for their ability to address muscle knots and tension.

Can I expect a quiet and relaxing spa environment at Sarasin Spa?

Most reviews describe the spa environment as relaxing and serene, with beautiful decor and a peaceful ambiance. However, a few isolated reports suggest that there can occasionally be external noise that may hinder the relaxation experience.

How does Sarasin Spa handle appointment scheduling and customer service?

Although many customers report satisfactory experiences, there have been instances of miscommunication and perceived rudeness in appointment handling. It is advisable to confirm appointments in advance and discuss any scheduling issues directly with the spa to ensure clarity.

Recent customer reviews and testimonials for Sarasin Spa

Sarasin Spa
Raz Haider
5-Star
2 weeks ago
Great place. Very friendly people, one of the best massages I‘ve had so far. I came here with a back pain and instantly felt great relief after the massage.Thanks to (NAN)
Sarasin Spa
Nyima Sanneh
5-Star
4 months ago
Had the most amazing experience here on Monday , lovely staff and masseuse’s are so sweet. Highly recommend if you like a relaxed atmosphere and deep tissue massages.
Sarasin Spa
K P
5-Star
2 weeks ago
Lovely atmosphere, staff friendly polite and absolutely amazing at what they do! I feel like a brand new woman, my shoulders feel dropped and now like I'm walking on clouds I feel so revived! Would recommend 👌 thank you so much to you all!
Read all reviews