The Mandarin Oriental, Miami is routinely praised for its clean rooms, remarkable views, and high-quality service. Reviewers consistently note the luxurious accommodations and express a high level of satisfaction, often favorably comparing it to other premium hotels. The staff's friendliness and hospitality are highlighted, contributing significantly to the property's reputation. Amenities like the gym and spa are appreciated value-adds, and unique experiences such as observing local wildlife (e.g., manatees) from the hotel windows have left lasting positive impressions. Customer loyalty is evidenced by guests planning future stays at this location or other properties within the brand. However, there are isolated incidents of dissatisfaction regarding the valet service and billing disputes, which somewhat tarnish the overall customer experience.
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top notch service and beautiful ambiance
wonderful stay
customer service blew me away
world-class hospitality
hospitality were absolutely beyond expectations
surpassed all expectations
Top level service
services from the door to room service to the pool was exceptional
issues with valet and late checkout
charged my card for items I did not purchase
