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Thermae Bath Spa Reviews

Rated 4.3 based on 9840 Reviews

Spas in Bath

The Hetling Pump Room, Hot Bath St, Bath BA1 1SJ

Published on
August 14, 2025
Last updated
August 14, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 50% of Thermae Bath Spa's customers had a positive experience.

Positive
50%
Neutral
20%
Negative
30%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About Thermae Bath Spa?

well-maintained and efficiently organized

a pleasant and relaxing atmosphere

Could not think of a better way

very good experience and great value

rooftop pool had exquisite views

so many various types of saunas

I was astounded

Very clean and well looked after

Reasonably priced and very relaxing

Historic Bath experience

Trustguide extracts key phrases from reviews about Thermae Bath Spa and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Aug 14, 2025, 9840 customers have reviewed this business and rated it 4.3 Star out of 5. Trustguide conducted an in-depth analysis of Thermae Bath Spa's publicly available reviews View source

Andy 8883 rated Thermae Bath Spa 5 stars
2 weeks ago
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I had a thoroughly positive experience at this facility. The premises are well-maintained and efficiently organized. The multi-level structure includes a heated swimming pool on both the ground floor and the rooftop, offering a pleasant and relaxing atmosphere. The sauna rooms, located on the middle level, are clean and comfortable. I would highly recommend the two-hour spa treatment—it was both enjoyable and deeply relaxing, and a perfect way to unwind. Phone is not allowed inside the picture are from the nice building cross the road.
Brenda Miller rated Thermae Bath Spa 5 stars
a month ago
What a fantastic experience at Thermae Bath Spa! We booked a twilight for two well in advance of our visit to Bath. We had no wait, robes and towels supplied, lockers, and showers available. The pools were all enjoyable and the rooftop pool had exquisite views! Our visit was in April during a sunny day/twilight. So glad we didn't miss an opportunity to enjoy a spa day. We went into the dry and steam saunas, relaxation room, and ice bath. This was our very first stop during our stay in Bath and it really set the tone. Everyone was friendly and helpful at the spa. We ended our evening at the cafe with the sharing platter, soup and drinks. Could not think of a better way to spend our first evening in Bath. No phones allowed! This helped us to immerse ourselves in the experience ♥️
Alecia Paddock rated Thermae Bath Spa 3 stars
a month ago
If I could give 2.5 stars, I would. It was underwhelming as a spa. The pool, steam room, and sauna were not hot enough. Robes and towels were provided, but no footwear. Also, swim suits required (which is not my preference in a spa). You make a booking, and you’re allowed in 2 hours inside. I would suggest going early morning. Our booking was at 9:30, and by the end of the booking (basically after 11), the place got so packed we decided to leave early. Very mediocre experience.

Reviews Summary

Overall sentiment for Thermae Bath Spa in Bath is mixed but leans positive, with reviewers highlighting the well-maintained facilities, pleasant pools, and unique rooftop pool experience. Visitors consistently mention the clean environment and variety of spa amenities. However, recurring criticisms include crowding, insufficient heat in the sauna and pools, and the strictly enforced phone ban, which divides opinion.

Common feedback covers the value of spa packages (notably the Twilight package), the provision of towels and robes, and restrictions such as session time limits and required swimwear. Both the rooftop and ground floor pools receive praise for their ambiance, but several reviewers felt the spa did not meet authentic or traditional spa standards in terms of temperature, atmosphere, and privacy, citing noisy and crowded conditions at peak times.

In summary, Thermae Bath Spa holds a notable reputation in Bath as a distinctive local attraction, particularly for first-time visitors seeking a historic spa experience. While many enjoy the facilities and staff, potential guests should consider popular times and specific personal preferences before visiting. The venue is largely regarded as a landmark spa option in Bath with both strengths and limitations. (159 words)
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Frequently Asked Questions About Thermae Bath Spa

What is included with a regular session at Thermae Bath Spa?

A regular session includes access to the various pools (rooftop and ground floor), sauna and steam rooms, and relaxation facilities. Robes, towels, and lockers are provided to guests. Additional packages may offer meals or extended treatment options.

Are phones allowed inside Thermae Bath Spa?

No, phones are not permitted inside the spa facilities. This policy is enforced to preserve privacy and enhance relaxation, as cited in multiple reviews. Visitors may not take photos or use phones in the spa areas.

When is the best time to visit to avoid crowds?

Reviewers advise booking early morning or visiting on a weekday, as afternoons and evenings tend to be more crowded. Early time slots offer a quieter experience, while sunset or 'Twilight' sessions may be popular and fill up quickly.

About Thermae Bath Spa

Spas
Thermae Bath Spa is a spa facility located in the city of Bath. It offers guests access to natural thermal spring pools, including a rooftop and a ground-level pool, as well as a range of spa amenities such as sauna rooms, steam rooms, ice baths, and a café. The venue provides spa treatments and packages that can be booked in advance.

Operating on a structured session schedule, Thermae Bath Spa supplies visitors with essential items such as robes, towels, and lockers during their stay. The spa enforces a no-phone policy to maintain ambiance and privacy. Food and beverage services are available onsite, and guests have the option to add spa treatments or packages that include meals. Entry is limited to specific time slots to manage capacity.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.