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Cocoon Urban Day Spa Reviews

Rated 4.5 based on 172 Reviews

330 1st St Second Floor, San Francisco, CA 94105, United States

Spas | San Francisco, CA

Published on
July 5, 2024
Last updated
July 5, 2024

Reviews Summary

Cocoon Day Spa Soma's reputation is overwhelmingly characterized by a high degree of customer satisfaction across a variety of services including manicures, pedicures, facials, waxing, lash-lifts, massages, and specialized treatments such as endermology. Client reviews consistently commend the establishment for its gentle approach, particularly in nail care, with meticulous gel removal done by hand. The inviting ambiance and cleanliness of the spa complement the positive experiences and services offered. Enhanced by an attentive and skilled staff, the spa appears to sustain a serene and comfortable atmosphere. Digital booking and service management is highlighted as contributing to convenience and efficiency. However, a contrast emerges in accounts of the massage service, with a specific incident involving inadequate massage pressure and less-than-ideal music and equipment maintenance. This isolated feedback introduces a note of discord in an otherwise harmonious customer narrative, indicating that while the company's overall reception is favorable, there is room for attention to the consistency of the massage experience.
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What Customers Are Saying About Cocoon Urban Day Spa?

gentle and do a stellar job

so serene

super responsive

outstanding customer service

keeps me feeling energized

deeply grateful for their therapeutic healing

so girly and lux

miracle worker

came back GLOWING

A Must Go

Trustguide uses AI to extract key phrases from reviews about Cocoon Urban Day Spa and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of Cocoon Urban Day Spa's customers had a positive experience.

Positive
90%
Neutral
0%
Negative
10%

Cocoon Urban Day Spa Ratings

5

As of Based on 172 revies as of Jul 05, 2024

Cocoon Urban Day Spa Score

90%

As of Based on 172 revies as of Jul 05, 2024

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Customer Reviews

As of Jul 05, 2024, 172 customers have reviewed this business and rated it 4.5 Star out of 5. Trustguide conducted an in-depth analysis of Cocoon Urban Day Spa's publicly available reviews View source

Sarah Larson rated Cocoon Urban Day Spa 5 stars
5 months ago
If you’re looking for a salon that is gentle on your nails for a mani/pedi, this is it! This was my second time here for a shellac mani with gel removal. They don’t have any drills, so all removal is done by hand (which is what I have to ask for in other places). They are very gentle and do a stellar job. I asked for something special for my birthday, one nail on each hand half pink half red and she totally obliged. It took her a bit longer but she didn’t rush me through the process when the next person showed up. (At other salons they have, and you could tell.) Overall, I’ve enjoyed both manicure and pedicure here and I would highly recommend it. Plus, sometimes you get a nice little treat with a puppy-visit! I recommend calling or booking online ahead of time as they are usually full, the system is pretty simple and they’re always willing to help if you give them a call. Best nail spot in SF, hands down! P.s. Prosecco, tea, and water are always offered.
Kathleen Runkel rated Cocoon Urban Day Spa 5 stars
3 months ago
Cocoon has so many different amazing services and providers while keeping such a relaxing and beautiful vibe!!! From facials, waxing, and lash lifts, to body services helping with cellulite and their amazing nail and massage department they have it all covered in this beautiful space!!! The relaxation area is so serene it’s hard to believe it’s so close to the busy salesforce/fidi area! Love cocoon for all my treat yourself needs :)
Erin Yu rated Cocoon Urban Day Spa 5 stars
3 months ago
Amazing gem in Soma. Staff are all over it, super responsive and everything is done digitally which I love. The space is cozy, clean, and well lit, and doesn't smell of fumes the way many nail salons (even nice ones!) do. I've gotten both regular and gel mani pedis done here, and they are always excellent quality. This is the only place I would come for gel as they are very gentle with the removal process to minimize damage to nails. Absolutely recommend getting the packages! Just make sure to plan ahead as they are understandably super popular and often book up.

Frequently Asked Questions About Cocoon Urban Day Spa

Are appointments required for services at Cocoon Day Spa Soma?

Yes, it is recommended to book an appointment in advance due to high demand for their services. You can schedule your visit by calling or booking online.

Does Cocoon Day Spa Soma offer treatments for customers with sensitive nails?

Absolutely, Cocoon Day Spa Soma specializes in a gentle approach to nail care, particularly noted for their gel removal process done by hand to minimize nail damage.

What kind of atmosphere can I expect at Cocoon Day Spa Soma?

Cocoon Day Spa Soma is known for having a relaxing and serene atmosphere, often remarked upon for its cleanliness and for being void of typical salon fumes. The relaxation area provides a tranquil environment for guests before and after treatments.

About Cocoon Urban Day Spa

Spas
Experience the best of the bay at one of our 3 bay area locations. Indulge in a menu of one-of-a-kind transformative treatments that combine expert and personalized techniques performed by our team. Dermaplaning, Microdermabrasion, Endermologie, Microcurrent, Massage, Manicure, Pedicure, Sugaring, Brazilian Waxing & Tanning are just some of the exceptional services we specialize in.
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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.