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Ryanair Reviews

Rated 1.6 based on 226 Reviews

London Luton Airport, Airport Way, Luton LU2 9LY

Airlines | London

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Published on

January 15, 2024

Last updated

March 13, 2024

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Reviews Summary

Evaluating Ryanair's reputation based on the provided customer reviews highlights a mixed customer experience with a propensity towards negative feedback. Recurring themes center on frustration with delays, perceived poor service quality, and additional charges. Delays are a prominent issue, with customers experiencing long wait times and insufficient communication from the airline. The boarding process also comes under scrutiny for being chaotic and unorganized. Additionally, staff professionalism has been called into question, specifically in the context of a medical emergency, where the expected level of care and communication was not met. Customer experiences with in-flight services, such as seating quality and crew behavior, are pointedly criticized. Additionally, the company's baggage policies and their inconsistent implementation appear to be a significant source of dissatisfaction, potentially undermining trust and customer goodwill.

What Customers Are Saying About Ryanair?

Trustguide uses AI to extract key phrases from reviews about Ryanair and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Ryanair's customers had a positive experience.

Positive

Neutral

Negative

Ryanair Ratings

As of Based on 226 revies as of Jan 15, 2024

Ryanair Score

As of Based on 226 revies as of Jan 15, 2024

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Customer Reviews

As of Mar 13, 2024, 226 customers have reviewed this business and rated it 1.6 Star out of 5. Trustguide conducted an in-depth analysis of Ryanair's publicly available reviews View source

Sophie Escobar rated Ryanair 1 stars

a week ago

Dumbest losers around. It’s all rush rush rush for them to make us wait for hours and hours on account of their delays. Every flight I’ve taken since Covid has been delayed- rubbish company. Hate them. Fix up. FR5996

Andreea Delia rated Ryanair 1 stars

10 months ago

Honestly never really had a bad experience with Ryanair. The tickets are cheap and the service is good. The lauda planes are probably what brings them down, damaged seating, good service thought, and a loud ringing noise throughout the plane which we have never experienced. Overall alright. Cannot complain for the price.

Mark Harris rated Ryanair 1 stars

10 months ago

Just awful. First and last time. I blame BA for cancelling my flight forcing me to have to use Ryanair. Sitting writing this an hour behind scheduled take off with no announcements or apologies whatsoever. Chaos boarding. We were priority boarding but so were 95% of the flight. People joking on the plane saying “typical Ryanair”. You have this reputation for a reason!

Frequently Asked Questions About Ryanair

How reliable are Ryanair's flight schedules?

Based on recent customer reviews, Ryanair has been experiencing frequent delays, which suggests that their flight schedule reliability may be inconsistent. However, when flights do run on time, they meet customer expectations for punctuality.

What should I expect in terms of additional charges when flying with Ryanair?

Customers have reported being subject to additional charges for aspects such as baggage size inconsistencies and last-minute ticket bookings or check-ins. It is advisable to review Ryanair's policies thoroughly before traveling to minimize the risk of unexpected fees.

Does Ryanair provide adequate customer service and support during flights?

Reviews indicate that the customer service experience with Ryanair can be variable. Some passengers have found service to be satisfactory, while others report issues with professionalism and responsiveness, particularly during in-flight incidents or emergencies.

About Ryanair

Airlines

London Luton Airport, Airport Way, Luton LU2 9LY

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o

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