Ryanair Reviews
Rated 1.6 based on 226 Reviews
Airlines in London
London Luton Airport, Airport Way, Luton LU2 9LY
Published on
January 15, 2024
Last updated
July 10, 2025
Evaluating Ryanair's reputation based on the provided customer reviews highlights a mixed customer experience with a propensity towards negative feedback. Recurring themes center on frustration with delays, perceived poor service quality, and additional charges. Delays are a prominent issue, with customers experiencing long wait times and insufficient communication from the airline. The boarding process also comes under scrutiny for being chaotic and unorganized. Additionally, staff professionalism has been called into question, specifically in the context of a medical emergency, where the expected level of care and communication was not met. Customer experiences with in-flight services, such as seating quality and crew behavior, are pointedly criticized. Additionally, the company's baggage policies and their inconsistent implementation appear to be a significant source of dissatisfaction, potentially undermining trust and customer goodwill.
Based on recent customer reviews, Ryanair has been experiencing frequent delays, which suggests that their flight schedule reliability may be inconsistent. However, when flights do run on time, they meet customer expectations for punctuality.
Customers have reported being subject to additional charges for aspects such as baggage size inconsistencies and last-minute ticket bookings or check-ins. It is advisable to review Ryanair's policies thoroughly before traveling to minimize the risk of unexpected fees.
Reviews indicate that the customer service experience with Ryanair can be variable. Some passengers have found service to be satisfactory, while others report issues with professionalism and responsiveness, particularly during in-flight incidents or emergencies.
