Overall sentiment for Riverside Payments is mixed, based on customer reviews. Many reviewers express high satisfaction with individual representatives such as Johnny, Sherry Stivers, Samantha Bennett, and David B., emphasizing professionalism, thorough explanations, and responsive service. However, there are notable criticisms concerning aggressive sales tactics, contract transparency, and difficulties with cancellation, suggesting inconsistencies in customer experience with Riverside Payments' credit card processing service.
The most common positive themes across different locations point to employee helpfulness, technical knowledge, and ease of setup or equipment replacement. Customers in places like Frankfort, KY, and various small businesses mention staff going above and beyond, quick equipment replacements, and clear communication about products. In contrast, recurring complaints involve misleading agreements, pressure-filled sales approaches, and challenges with contract termination, raising concerns about long-term satisfaction and business practices.
Based on review feedback, Riverside Payments develops a favorable reputation for its staff's support and technical capabilities, particularly for small business owners in regions like Kentucky. Nevertheless, persistent issues around contract clarity and cancellation policies temper the company's trustworthiness. The company is regarded as a convenient and supportive credit card processing provider—though customers should closely review terms and sales interactions.
The most common positive themes across different locations point to employee helpfulness, technical knowledge, and ease of setup or equipment replacement. Customers in places like Frankfort, KY, and various small businesses mention staff going above and beyond, quick equipment replacements, and clear communication about products. In contrast, recurring complaints involve misleading agreements, pressure-filled sales approaches, and challenges with contract termination, raising concerns about long-term satisfaction and business practices.
Based on review feedback, Riverside Payments develops a favorable reputation for its staff's support and technical capabilities, particularly for small business owners in regions like Kentucky. Nevertheless, persistent issues around contract clarity and cancellation policies temper the company's trustworthiness. The company is regarded as a convenient and supportive credit card processing provider—though customers should closely review terms and sales interactions.
Read more
