PensionBee Reviews

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Worst experience ever from this company, which has mismanaged, given wrong advice, forgotten to send paperwork, omitted essential details from paperwork and wasted months of my life and pension. Almost 6 months and still no sight of my pension fund. Originally requested a pension transfer with Pension Bee with a 'beekeeper' named Sophie. I completed all the required tasks, filled out all the necessary forms, and provided all the necessary details. The rest, they said, was up to them. I then waited, and waited, and waited. After almost three months without any change, I followed up on my transfer and was told that I needed to contact my pension fund and complete the online forms on their website. I'm assuming that would never have told me unless I asked. After I finished the forms, I waited, and waited, and waited. Another two months passed, and I contacted them again. Pension Bee told me that they had approached my previous fund and that I just needed to wait. I then contacted my previous fund, who told me that Pension Bee had not completed the forms correctly and had left out their bank account number, so my previous fund had nowhere to send the money. I was also told that Pension Bee had been told this some time ago and had not responded. When I told PensionBee this, they practically said, 'Whoops, we'll get on to it'. They then sent me another form to fill out with even more details that they forgot to include. Then, I waited, and waited, and waited. I threatened to write this review and was contacted by a manager (who suddenly got involved) and was told... you guessed it... to wait some more. This time, I was to wait only a week and ... no, I wouldn't get my money... but they would 'chase it up' again, which means more waiting. Avoid this company at all costs, who do not provide an efficient service. From their own admission, and through confirmation from my pension fund, Pension Bee is inept at completing paperwork, incompetent at following up, and inadequate in serving their client. As I have waited almost six months to pay this frozen fund into another investment, I have lost the money that this fund would have earned. And yet they will still charge me for the pleasure.