Cobra Financial Solutions Ltd. Reviews

A shameful and disgusting operation that takes clients money and does nothing but tell a pack of fabricated lies. Cobra does nothing they say they will do apart from lie about number of debtor visits, infilled promises of serving papers……effectively they do nothing. I guess once you hand over the cash what incentive do they have? Zero is the answer they just go after the next unsuspecting prospective client promising the earth and doing nothing. What makes it worse is they actually lie about what they are doing…..at least be big enough to say you’ve done nothing but no they lie behind a pack of lies and say they will Double down on the effort! The only thing they do is deploy said debt collecting agents to pay the clients an intimidating visit when they write honest feedback to warn others what their business model entails! After having done nothing for 6 months they then confess to having done nothing that was agreed upon at the outset and offer a refund if reviews are removed! You honour your side of the signed agreement but do they and transfer the refund? Of course not they start off by saying “I’ll chase up with accounts” and then fire off a load of excuses that their “bank account has been frozen due to Russian hackers”. It would be funny if it wasn’t so serious. Basically a bunch of dishonest crooks taking advantage of the vulnerable! Appoint them if you want to line their pockets and get nothing in return but for a load of excuses and lies

This was previously wrote and removed due to promises of a payment from cobra and agreeing for it to be removed due to them going to send payment they collected. However several excuses and commitments to receive payment later this remains unresolved. I am writing to formally raise a complaint regarding the service I have received since instructing your company over a year ago. I paid £4,800 upfront, which was 20% of the debt owed to me, based on your assurances of effective and timely debt recovery. Unfortunately, over the past year, I have not received a single payment, and the overall service has been deeply disappointing. From the outset, communication has been poor. I have never received proactive updates unless I chased for them myself, often requiring multiple follow-ups over several weeks to receive even a short response. The online portal provided early on was closed within two months with no explanation, leaving me with no visibility into the progress of my case. One of the debtors eventually went bankrupt, yet I was originally assured that your "traditional" method of recovery would be faster than court proceedings and effective even in cases involving IVAs or bankruptcy. This was a key factor in my decision to proceed with your service. The overall experience has been extremely unprofessional, particularly the conduct of your staff. When I considered instructing you on a second debt (related to my business tenants), I was quoted £10,000 upfront. After declining to proceed, I received a phone call later that same day from one of your managers who verbally abused me for "wasting your time," using explicit language and telling me not to contact your company again. This was entirely unacceptable and crossed the line into harassment. Given the upfront cost, poor service, and lack of results, I am requesting the following: A partial or full refund of the £4,800 paid, due to failure to deliver on your service promises. A clear update on the current status of the remaining active debtor and what actions are being taken to recover the outstanding funds. Confirmation of whether you intend to continue acting on my behalf, and if so, what your plan is moving forward. If I do not receive a satisfactory response within 14 days, I will be forced to escalate this matter to the relevant authorities, including Trading Standards, the Financial Ombudsman (if applicable), and Action Fraud. I also reserve the right to pursue legal action and to share my experience publicly to warn other potential clients. I hope you will treat this complaint with the seriousness it warrants and respond promptly. Date of experience: June 26, 2025