DNA Payments Limited Reviews

Customer feedback about DNA Payments trends strongly positive, with reviewers frequently citing excellent customer service, knowledgeable staff, and efficient support for card machine systems. Key team members such as Guy, Kevin, Douglas, Terry, and Toni-Marie are specifically mentioned for their helpfulness and clear communication. While the overall experience is seen as smooth, prompt, and thorough, one review highlights aggressive telemarketing and feels the sales approach is intrusive and disrespectful.

Prevalent themes include the team’s patience, professionalism, and ability to resolve issues both in-person and remotely. Customers regularly commend the clarity of instructions and ongoing follow-up, both during system setup and when troubleshooting. However, concerns about repeated unsolicited calls and high-pressure appointment booking also emerge as a notable negative theme, slightly tempering the otherwise strong reputation.

Overall, DNA Payments is regarded as a reliable payments service provider that excels in technical support and customer care, particularly in onboarding and ongoing issue resolution. Concerns about telemarketing detract somewhat, but their team’s efficiency and consistent, friendly communication reinforce trust in the UK financial services sector.

DNA Payments provides payment processing solutions and hardware for businesses, including card machines and payment terminals. The company operates within the financial services industry, focusing on enabling merchants to accept card payments securely and reliably, mainly through in-person sales and account management channels.

They operate by offering initial consultations, onboarding, and technical setup assistance, followed by ongoing support both remotely and on-site. Their staff guide customers through equipment installation, troubleshooting, and replacements when necessary, emphasizing clarity, process transparency, and personalized follow-up to ensure continual device functionality and service readiness.