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Travelex Foreign Currency Exchange and Travel Money Reviews

Rated 4.5 based on 119 Reviews

Financial Services in Airside

Manchester Airport, MAN Terminal 2, Departures, Airside M90 3RR

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Published on

October 15, 2025

Last updated

October 15, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of Travelex Foreign Currency Exchange and Travel Money's customers had a positive experience.

Positive

90%

Neutral

Negative

10%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About Travelex Foreign Currency Exchange and Travel Money?

very knowledgeable, helpful, professional and polite

Made it very easy!

He was really helpful

This allows me to get the best rate

Great customer service.

so kind, friendly and helpful

BRILLIANT! He was so patient

we used the card easily

went above and beyond to give me the best available rate

so helpful and friendly

Trustguide extracts key phrases from reviews about Travelex Foreign Currency Exchange and Travel Money and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Oct 15, 2025, 119 customers have reviewed this business and rated it 4.5 Star out of 5. Trustguide conducted an in-depth analysis of Travelex Foreign Currency Exchange and Travel Money's publicly available reviews View source

Edele Paton rated Travelex Foreign Currency Exchange and Travel Money 5 stars

a week ago

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Awais at Terminal Two Manchester helped me understand the Travelex money card, the benefits and how to use and set it up on my phone. He is an asset to the company and is very knowledgeable, helpful, professional and polite … couldn’t have asked or expected better from anyone. Thank You Awais 👏🏼👏🏼👏🏼

Vivaldi Flowers rated Travelex Foreign Currency Exchange and Travel Money 5 stars

a week ago

Great service. Awais advised the best way to exchange. Helped me set up the app. Made it very easy! Great start to my holiday. Many thanks for the advise👍

Sarah Davies rated Travelex Foreign Currency Exchange and Travel Money 5 stars

a week ago

Wasn’t going to get a travel card, just cash but Awais explained how good it is and easy to use. I got a much better rate. He was really helpful and was able to explain everything.

Reviews Summary

Overall, reviewer sentiment for Travelex’s currency exchange services at Manchester Airport is highly positive, particularly regarding staff members such as Awais, Gulnaz, Faiza, Farah, and Siji. Reviewers consistently note helpfulness, professionalism, and clear explanations during the currency exchange and travel card setup process. One negative review raises issues with international ATM withdrawals and unhelpful customer support, revealing potential pain points for some users.

Frequent themes include knowledgeable staff making the process straightforward, guidance on getting the best currency rates, effective resolution in stressful travel situations, and clear communication about travel card benefits. However, a notable concern involves hidden fees and unfavorable exchange rates when retrieving funds abroad, which is highlighted in detail by one cautious reviewer.

Overall, Travelex is regarded as a reliable choice for currency exchange and travel cards at Manchester Airport. Their positive in-person interactions and staff expertise stand out, though customers should be aware of possible costs or challenges with card use abroad or refunds when traveling internationally from the UK.

Are Travelex staff at Manchester Airport knowledgeable and helpful?

Yes. Multiple reviews highlight that staff members are knowledgeable, professional, and go out of their way to explain processes, assist with app setup, and guide customers through travel card use.

Can I use the Travelex Money Card abroad without problems?

Most users report smooth card use, but one review warns that withdrawals abroad might not always work as expected and that refunds can incur fees and unfavorable exchange rates.

Is support available if I need help with last-minute currency exchange at Manchester Airport?

Yes. Reviews mention staff helping with urgent or last-minute requests at the airport, providing clear guidance and making the process efficient even under time constraints.

About Travelex Foreign Currency Exchange and Travel Money

Financial Services

Manchester Airport, MAN Terminal 2, Departures, Airside M90 3RR

Visit website

+443458727627

Travelex provides currency exchange services and issues prepaid money cards, primarily serving travelers at Manchester Airport and similar locations. It operates within the financial services industry, allowing customers to exchange and purchase foreign currency or load funds onto a travel money card for overseas use.

Travelex conducts transactions in-person through staffed counters or kiosks located within airport terminals. The company guides customers through currency options, helps with application or setup of travel cards, and advises on current exchange rates. Service delivery includes providing information, processing cash or card payments, and offering step-by-step support for activation and use.

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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o

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