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True Potential Reviews

Rated 4.9 based on 2117 Reviews

Gateway West Newburn Riverside, Newcastle upon Tyne NE15 8NX

Financial Services Newcastle upon Tyne

Published on
July 29, 2025
Last updated
July 29, 2025

Reviews Summary

True Potential receives overwhelmingly positive sentiment based on customer reviews, with many clients highlighting the professionalism, helpfulness, and clarity displayed by various team members such as Amy, Lucy Grant, Kate Carmichael, and others. Reviewers consistently note clear communication, staff friendliness, and patient guidance during calls and appointments. Minor criticism is rare and primarily limited to a single instance of a slightly delayed call.

The most frequent themes across the feedback are helpful and knowledgeable staff, responsiveness to queries, and support in navigating complex financial procedures. Clients mention ease of arranging appointments, having queries resolved promptly, and being guided step-by-step, whether for investments, pension documentation, or withdrawals. The continuous availability of staff outside normal hours and the willingness to stay on the call until tasks are complete are especially valued.

Overall, True Potential is regarded as a reliable and client-focused financial services provider, particularly for investment advisory and pension management. Its supportive staff and responsive service contribute to a strong reputation among clients, supporting trust for those seeking professional financial guidance.
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What Customers Are Saying About True Potential?

pleasant experience.

extremely well handled by Lucy

has the time and patience

extremely helpful, knowledgeable and friendly

Excellent service.

kept it simple to understand.

pleasure to deal with her.

always someone to talk to on the phone

so very helpful and friendly

explaining everything I was doing in plain English

Trustguide extracts key phrases from reviews about True Potential and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of True Potential's customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%

True Potential Ratings

5

As of Based on 2117 revies as of Jul 29, 2025

True Potential Score

100%

As of Based on 2117 revies as of Jul 29, 2025

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Customer Reviews

As of Jul 29, 2025, 2117 customers have reviewed this business and rated it 4.9 Star out of 5. Trustguide conducted an in-depth analysis of True Potential's publicly available reviews View source

peter watson rated True Potential 5 stars
a week ago
Received the scheduled call a little late but Amy was very apologetic and quite professional during the call, Everything was covered during the call and a meeting set up for a later date with an Advisor. Amy's telephone manner was very good, she spoke clearly so I did not have to get her to repeat questions. Overall, a pleasant experience.
Sean Hurley rated True Potential 5 stars
a month ago
Had the most delightful experience the other day. So I answered a call from Lucy (Lucy Grant) and we ended up having a bit of a stand-off about who was trusting who but eventually came to an understanding and resolved things. Then it was on with business updating my file. The whole process was extremely well handled by Lucy and I am very grateful for the effort she has put in with getting me an evening appointment with an advisor. Thank you Lucy.
Neil Atherton rated True Potential 5 stars
a month ago
Kate Carmichael as well as Maria, just like to say a big thanks how you both guided me through the process of drawing some funds. It’s very reassuring to hear a voice who has the time and patience. Like many people I find it daunting dealing with these matters. Many thanks again Neil

Frequently Asked Questions About True Potential

How does True Potential help clients who find financial matters daunting?

Reviewers mention that True Potential staff take the time to guide clients patiently and explain financial processes in simple terms, making tasks like drawing funds or completing pension documentation more manageable and less intimidating.

Can I rely on True Potential for timely follow-ups and query resolution?

Based on the reviews, staff members often respond promptly and resolve queries quickly. Even if a call is delayed, an apology is offered, and information is shared clearly and professionally.

Are True Potential's advisors available outside normal working hours?

Clients note receiving assistance after normal hours, with staff available for support and to answer queries beyond typical business times, enhancing convenience for customers with varying schedules.

About True Potential

Financial Services
True Potential is a business operating in the financial services industry, offering advisory and support services related to investments, pension management, and withdrawal procedures. The company delivers its services primarily through direct communication channels such as phone consultations and online chats with clients.

The company’s processes include scheduling calls with clients, providing individualized advice, answering specific financial queries, assisting with documentation, and guiding customers step-by-step through financial tasks. Qualified staff handle queries, set up ongoing meetings, and offer support even outside traditional business hours, focusing on clarity and straightforwardness.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.