Regus - London, Fleet Street Reviews

Customer feedback for Regus London’s office rental services is sharply divided, reflecting a mixed overall sentiment. Many reviewers consistently highlight the professionalism and friendliness of team members, particularly Andreea, Brittania, and Dan, as well as positive aspects like prime location, well-equipped offices, and helpful responses to short-notice requests. However, several reviews detail negative experiences, including unresolved maintenance issues, unexpected fee increases, aggressive post-lease charges, slow deposit returns, and poor cleanliness.

Positive themes most frequently mentioned include excellent customer service from the front office staff, smooth booking processes, and favorable office environments with convenient locations near key transport links. Conversely, criticisms revolve around the company’s billing practices, lack of reception coverage, and inadequate facilities maintenance, which have led to frustration among long-term tenants.

Overall, Regus is regarded as a polarizing office rental provider in London. While many praise attentive staff and great locations, persistent complaints about contract terms, cleanliness, and additional charges impact trust. Businesses considering Regus London should weigh positive team performance against reported operational challenges when making a decision.

Regus provides office rental and coworking spaces to businesses and professionals. Their primary offering includes fully serviced offices at various locations, allowing clients to lease workspace for short or long-term use within business centers in major urban areas, such as London.

Regus operates on a flexible lease model, offering furnished offices, meeting rooms, and related facilities. Clients benefit from on-site support staff, access to communal areas, and additional amenities, with the option to scale services as needed. Rental agreements generally cover utilities, internet, and use of common spaces.