Rebag Reviews

The overall sentiment toward Rebag’s luxury resale service is strongly mixed based on customer reviews, with significant polarization between satisfied buyers and dissatisfied sellers. Positive experiences center on clear communication, accurate product descriptions, and staff attentiveness—often mentioning individuals like Andrew and Bjorn by name. However, serious criticisms are frequently raised, especially relating to customer service, refund delays, and disputes over items sent in for sale or consignment.

Common positive themes include helpful sales staff, unexpected product bonuses (such as original packaging), and transparent, informative buying processes at locations like Santa Anita. Conversely, repeated complaints cite unresponsive post-sale communication, delays in payment or refunds, lowball offers, lack of accountability for lost items, and rude or indifferent in-store service. Some reviews highlight systemic issues with item authentication and payout processes, leading to lost trust among sellers.

Overall, Rebag’s reputation in the luxury resale market is notably divided, with a loyal contingent of buyers praising the quality and professionalism of certain staff, while negative experiences—particularly among sellers—raise concerns about reliability and customer support. These patterns are consistent across multiple service touchpoints, especially in major metropolitan locations.

Rebag is a retailer specializing in the buying and selling of pre-owned luxury handbags and accessories. The company operates both online and through physical store locations, facilitating purchases, sales, and consignment services for high-end designer brands.

Rebag processes items by authenticating, evaluating, and then selling them via digital platforms and brick-and-mortar stores. Customers initiate sales by submitting items for review and may receive quotes, payment, and communication through the company’s app, website, or staff in-store. Operational workflows include in-person consultations, virtual support, and fulfillment logistics.