Quality Carpet Cleaning, Inc. Reviews

Mark was very helpful on the phone; he explained the what the cleaning process would entail for our sofa and quoted me the exact price. Lorenzo was the technician who came to our place and performed the service. He was friendly and professional; he did a very thorough job and we are quite happy with the result (regretfully, I do not have a before and after shot to share, but I was actully quite amazed at how much our couch was brightened and freshened by the cleaning). So, you might ask, if we're so happy--why only four stars? It's a pet peeve of mine; Lorenzo tried to upsell me on an additional fabric treatment to the tune of $150. When I declined, he immediately dropped the price to $100 but I still declined it (he was so quick to drop the price it makes me think the markup must still be pretty hefty even so--but that's beside the point). If Mark had initially mentioned it over the phone, and I had declined it then, it wouldn't have bothered me to have the technician bring it up again on the spot, just to make sure--but I really hate the practice of upselling. Other than that, everything was first rate! Service: Upholstery cleaning

I paid 790 dollars for 2 hours work. It was for 4 bedrooms carpet, carpet stairs that goes to second floor, and 3 handmade area rug which sizes are 5 by 8 and one 6 by 9.5 and one machine rug 5 by 8. He said that each area rug would take 30 minutes because he has to hand brush them but it was 7 minutes for each and he spend 30 second to a minute to do hand brush. I believe i was overcharged. What do you think? Services: Upholstery cleaning, General carpet cleaning, Pet stain & odor removal, Area rug cleaning