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Pymm & Co Reviews

Rated 4.7 based on 940 Reviews

Estate Agents in Norwich

2-4 Ber St, Norwich NR1 3EJ

Published on
October 9, 2025
Last updated
October 9, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of Pymm & Co's customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About Pymm & Co?

absolutely fantastic

extremely helpful and kept us updated

guiding me through the process

made the process so much easier

always proactive, consistently chasing things up

super efficient with keeping us informed

punctual, well prepared, and extremely knowledgeable

Her communication was first-class

answered our questions in a timely, professional manner

genuinely positive experience

Trustguide extracts key phrases from reviews about Pymm & Co and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Oct 09, 2025, 940 customers have reviewed this business and rated it 4.7 Star out of 5. Trustguide conducted an in-depth analysis of Pymm & Co's publicly available reviews View source

Alisha Hart rated Pymm & Co 5 stars
a week ago
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Amber from the Pymm & Co team was absolutely fantastic! We had a bit of a hectic time with our house purchase with part of the chain being very slow and eventually pulling out, but Amber was always fantastic at keeping in touch with us and updating us on any changes/progressions. She was really prompt at answering emails/calls and was just a really lovely person to interact with. Having dealt with other estate agents when looking for a house and having pretty rubbish experiences we were so thrilled to be dealing with Pymm & Co - brilliant customer service and couldn't have asked for a better person than Amber to be managing everything. Thanks!
Brian Allen rated Pymm & Co 5 stars
a month ago
We have used Pymm & Co to sell two flats for us recently and have been very pleased with the whole process. The staff were extremely helpful and kept us updated throughout. They were always upbeat and went out of their way to keep things moving smoothly. Many thanks to Jack and his colleagues. Highly recommended.
Tara_a_j rated Pymm & Co 5 stars
a month ago
Thank you Pymm and Co for helping me to buy my first flat! They were extremely helpful and made sure to chase up the solicitors on both ends to ensure the sale went through as quickly as was possible. Leon was especially helpful in guiding me through the process of the sale and was always very helpful.

Reviews Summary

The overall sentiment in customer feedback for Pymm & Co estate agents is overwhelmingly positive, with reviewers consistently noting attentive communication, proactive support, and a professional manner from named staff such as Amber, Leon, Kingsley, Jack, Matt, and Chris. Customers frequently mention being kept well-informed during both sales and rental processes and appreciate the team’s responsiveness and willingness to provide updates. There are no explicit criticisms raised, though some reviews reflect a sense of relief at receiving higher service quality compared to other agencies.

The most common patterns across reviews include praise for regular and clear communication, knowledgeable and approachable agents, and efficient management of logistical aspects such as property viewing, solicitors, and maintenance requests. The Norwich location receives specific mention for smooth rental operations. Individual staff members are highlighted for their efforts in making complex transactions less stressful, promptly addressing customer concerns, and demonstrating patience throughout.

Overall, Pymm & Co is regarded as a highly reliable and communicative estate agent in Norwich, with many reviewers highlighting repeat business and enthusiastic recommendations. The consistent mention of specific team members and timely process handling contributes to the company’s reputation for professional conduct and trustworthiness in the local property and lettings market.
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Frequently Asked Questions About Pymm & Co

How does Pymm & Co communicate with clients during the buying or selling process?

Pymm & Co maintains regular contact via phone and email, providing timely updates and promptly answering questions. Staff are noted for proactive communication, keeping clients informed of progress or changes at each stage of the transaction.

Are maintenance issues in rental properties managed directly by Pymm & Co?

Yes, tenants mention that Pymm & Co handles maintenance requests efficiently and resolves issues without residents needing to follow up or deal with contractors themselves.

Can clients receive support or recommendations for mortgage advisors through Pymm & Co?

According to customer feedback, Pymm & Co can recommend mortgage advisors as part of their service, helping clients to find suitable deals during the property purchase process.

About Pymm & Co

Estate Agents
Pymm & Co operates as an estate agent specialising in residential property sales, purchases, and rentals. The company assists clients throughout the home buying, selling, and letting processes, typically working with properties in Norwich and the surrounding region. Their services include property marketing, conducting viewings, and managing tenancies for landlords and tenants.

Staff at Pymm & Co carry out property appraisals, manage communications among buyers, sellers, and solicitors, and coordinate maintenance for rental units. They also offer recommendations to third-party service providers, such as mortgage advisors. The company's operations rely on direct, ongoing correspondence and hands-on support from their team members, focusing on the smooth progression of real estate transactions.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.