Overall sentiment for Pretavoir’s sunglasses and prescription eyewear service is strongly positive, based on customer reviews highlighting timely delivery, careful packaging, competitive pricing, and attentive staff. Multiple reviewers praise team members such as Zoe, Sean, Martin, and Simon for helpful and prompt assistance. However, a few criticisms involve the handling of price match guarantees and lack of communication during delivery issues, which impact the experience for some.
Frequent themes include fast shipping, authentic branded products, smooth ordering processes, and added touches such as cleaning kits or detailed product presentation. Customers routinely note the company’s efficient and personalized approach, from providing discounted premium lenses to directly assisting in fitting and troubleshooting orders. Communication is generally praised, but isolated instances point to gaps in aftersales support and policy limitations on offers.
In summary, Pretavoir holds a positive reputation in the UK eyewear market and among international customers seeking designer eyewear online. Reviewers point to consistent quality, professionalism, and follow-through as core strengths, with many expressing intent to return or recommend. Minor issues in customer service and price policy are exceptions rather than the rule.
Read more
