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PRECISE. Reviews

Rated 3.6 based on 136 Reviews

2, Charter Court, Broadlands, Wolverhampton WV10 6TD

Banks Wolverhampton

Published on
August 23, 2025
Last updated
August 23, 2025

Reviews Summary

Overall, customer feedback for Precise Mortgages shows a mixed sentiment regarding its mortgage lending services. Reviewers often mention that the process can be smooth and stress-free, with some clients reporting efficient transactions, clear communication, and satisfaction with both bridging loans and remortgages. However, there is a notable presence of strong criticisms, particularly about customer service and delays in processing.

Common themes in the reviews include the ease of arranging bridging loans, perceived good rates, and the advantage of repeat business relationships. However, delays in mortgage offers, perceived inefficiency, slow responsiveness, and issues with communication or document handling by solicitors are regularly raised. Some reviewers also cite poor customer service experiences, especially during sensitive situations, and a lack of empathy.

In summary, Precise Mortgages is recognized for providing a relatively efficient lending process and attractive rates by many customers. Nevertheless, recurring concerns about customer service consistency and process delays mean Precise Mortgages’ reputation among mortgage lenders is mixed and could benefit from improved responsiveness and empathy, especially for clients in the UK.
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What Customers Are Saying About PRECISE.?

the process appears to have gone smoothly

very efficient to the core

Great provider and great service

Easily arranged a bridging loan

very smooth throughout

good business relationship with them

valuation mortgage went through smoothly

a good experience overall. Reema was lovely!

Trustguide extracts key phrases from reviews about PRECISE. and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 40% of PRECISE.'s customers had a positive experience.

Positive
40%
Neutral
20%
Negative
40%

PRECISE. Ratings

1

As of Based on 136 revies as of Aug 23, 2025

PRECISE. Score

40%

As of Based on 136 revies as of Aug 23, 2025

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Customer Reviews

As of Aug 23, 2025, 136 customers have reviewed this business and rated it 3.6 Star out of 5. Trustguide conducted an in-depth analysis of PRECISE.'s publicly available reviews View source

Mike Cowley rated PRECISE. 5 stars
a month ago
I had very little direct dealing with Precise, most of the transactions having been carried out through my mortgage adviser. However, the process appears to have gone smoothly and was stress-free as far as I was concerned. I am a happy customer.
Dr Benson Ikini rated PRECISE. 5 stars
a month ago
Precise Mortgages is my main mortgage provider for the past decade and are very efficient to the core. Their Communication is very good and their rates are one of the best in the mortgage market. Great provider and great service
Beverly Dixon rated PRECISE. 1 stars
a month ago
Awful customer service from Yasmin, after going through a traumatic period in my life and experiencing redundancy and literally telling them I'm on the edge of a nervous breakdown. I requested a temporary payment holiday. Yasmin and her cold, uncaring, detached from emotion style of customer service is enough to drive anyone on the brink over the edge. Her little judgey attitude, telling me I should be buying a loaf of bread as its cheaper, when I cant even eat bread, because she doesnt want to add £50 to my expenditure form!!!! Who the HELL does she think she is!!!! Why do they put these people with no life experience in roles to deal with sensitive issues when shes as sensitive as an Elephant in a china shop!! No empathy, zero emotional intelligence and at a time were the suicide rate is off the scale. DISGUSTING CUSTOMER SERVICE!!!!!!

Frequently Asked Questions About PRECISE.

How efficient is the application and approval process with Precise Mortgages?

Experiences vary: some customers report a smooth, straightforward process for both bridging loans and mortgages, while others note delays—especially around mortgage offer timelines and fund release. Promptness can differ between transaction types and may require follow-ups.

What level of customer service can I expect from Precise Mortgages?

Customer experiences range widely. Some praise efficient communication and professionalism, while others report unsatisfactory interactions, citing slow responses, perceived lack of empathy, or administrative issues, especially when dealing with sensitive requests or urgent deadlines.

Does Precise Mortgages require communication with third parties during the process?

Yes, customers may interact with mortgage advisers and solicitors as part of their application process. Documentation, valuations, and legal processes are all part of the workflow, and can sometimes contribute to overall processing time.

About PRECISE.

Banks
Precise Mortgages is a financial service provider specializing in mortgage lending products, including bridging loans, buy-to-let, and remortgages. The company serves individuals seeking property financing solutions through in-person and online application channels, often working closely with mortgage advisers and brokers.

Precise Mortgages operates by processing loan and mortgage applications, requiring document submissions and third-party valuations. Their workflow often involves communication between solicitors, borrowers, and internal staff to complete the transaction. The company handles both time-sensitive and standard property transactions, focusing on mortgage offer issuance and fund releases.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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