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Phoneswap Reviews

Rated 4.8 based on 145 Reviews

138 High St, London E17 7JS

Mobile Phone Shops | London

Published on
January 10, 2024
Last updated
March 13, 2024

Reviews Summary

PhoneSwap (Buy Sell Swap) & Phone Repairs generally maintains a positive reputation, as evidenced by the range of customer feedback suggesting strong customer service, fairness in pricing, and a high quality of products. The consistency of communication clarity and friendliness from the staff appears to be a prominent theme, enhancing overall customer experience and fostering trust. Customers seem confident in both the buy and sell processes, secured by thoroughness in product checking. The added value of efficient problem-solving for issues such as password retrieval and the prompt provision of fair quotes for trade-ins solidifies the impression of a reliable service. However, there is an isolated but significant instance of customer dissatisfaction pertaining to a faulty product and alleged poor service response, which introduces a note of caution into the overall perception of the company.

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What Customers Are Saying About Phoneswap?

Trustguide uses AI to extract key phrases from reviews about Phoneswap and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Phoneswap's customers had a positive experience.

Positive
Neutral
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Phoneswap Ratings

5

As of Based on 145 revies as of Jan 10, 2024

Phoneswap Score

As of Based on 145 revies as of Jan 10, 2024

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Customer Reviews

As of Mar 13, 2024, 145 customers have reviewed this business and rated it 4.8 Star out of 5. Trustguide conducted an in-depth analysis of Phoneswap's publicly available reviews View source

AC a rated Phoneswap 5 stars
3 days ago
Very good communication and customer service. Very good quality phones at affordable prices. Would for sure buy another phone here
Pelin Demirci rated Phoneswap 5 stars
4 weeks ago
They communicate very clearly and are friendly. The phone was checked thoroughly as I sold it, so would trust them when buying a new one as well. Highly recommend!
G Z rated Phoneswap 5 stars
4 weeks ago
Wonderful staff, honest and generous with price! Got best offer for my phone! Definitely come back again :)

Frequently Asked Questions About Phoneswap

Can I trust the quality of the phones sold at PhoneSwap?

Overall, reviews indicate that PhoneSwap offers good quality phones, and the staff conducts thorough checks before selling. However, like any retailer, there are occasional reports of faulty devices, so it is recommended to understand their warranty and return policies before purchasing.

Is PhoneSwap known for offering fair prices on phone sales and trade-ins?

According to customer feedback, PhoneSwap is praised for their fairness in pricing when buying from and selling phones to customers. Most reviews suggest that the store offers competitive prices, often providing the best offers compared to other merchants.

How does PhoneSwap handle customer service issues, specifically when it comes to refunds or faulty products?

While the majority of customer feedback reflects a positive interaction with staff and satisfactory conflict resolution, there has been an instance where a customer felt their concerns about a faulty product were dismissed, and a refund was refused. Prospective customers are advised to inquire about the store's policies on refunds and exchanges to ensure protection against similar incidents.

About Phoneswap

Mobile Phone Shops

One stop shop to buy new and second hand phones. Best shop for used mobiles phones and smartphone devices. At PhoneSwap we make sure that you are getting the best value of your money to buy phones and tablets. We sell new and used Apple iPhones, iPads, Samsung Galaxy phones and tablets. We don't only sell, we buy as well. Sell your Apple iPhone or Samsung Galaxy phone for instant payment. We also do iPhones and Samsung repairs. Quick and fast service. Same day repairs.

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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