The overall company reputation of Mobile Giant appears to be mixed, with customer experiences ranging from satisfaction to outright frustration. On the positive side, customers appreciate the quick and convenient service, reasonable prices and polite staff, particularly citing instances where urgent repairs were handled efficiently and some reported a trustworthiness in transactions. However, the absence of card payments is a notable inconvenience highlighted. On the negative spectrum, there are serious concerns regarding the quality of repairs and parts used, with some customers reporting issues such as screen cracks and glue problems shortly after repair. Instances of alleged dishonesty and overcharging also tarnish the company's image, and the perceived targeting of uninformed customers further exacerbates the situation. The repair guarantees and service follow-up practices of Mobile Giant seem to lack transparency, leading to customer distrust.
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