Perfume Essence Ltd Reviews

Overall sentiment toward this perfume retailer is mixed, with reviewers highlighting both highly positive in-store experiences and considerable dissatisfaction with online shopping and customer service. In-person customers often mention a wide fragrance selection, attentive staff, and competitive pricing. However, several online shoppers express frustration with delivery delays, damaged goods, lack of communication, and unresolved refund issues.

Common themes include praise for the shop’s product range, exclusivity of featured fragrances, and knowledgeable staff—especially noted by regular customers and those who enjoy discovering new scents. Positive reviews cite the friendliness of both owners and staff, their helpfulness in product selection, and the appealing in-store atmosphere. On the negative side, recurring concerns about unresponsive communication channels, delayed opening times, and difficulties with refunds are noted, mostly relating to online transactions.

In summary, this perfume shop enjoys a strong reputation locally for its in-person retail experience, breadth of stock, and customer interactions. Shoppers in the area return for the variety and helpful staff, but online purchasers advise caution due to issues around fulfillment and post-sale support. Reliable walk-in service contrasts with less consistent online performance.

This company operates as a physical and online retailer specializing in perfumes and fragrances. The store offers a wide variety of branded scents for men and women, including some exclusive or limited-edition products, and caters to local walk-in customers as well as online shoppers.

The business is run by a small team, including family members, and is structured to provide in-store consultations and product sampling. Online orders are processed and shipped to customers, though delivery, packaging, and returns are handled by the company through standard postal services. Communication is managed via in-person service, phone, email, and social platforms.