Read Payless Car Rental 1944 Reviews Summary 2025

Megan D rated Payless Car Rental 1 stars

2 months ago

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Do not rent from here. They asked me if I wanted to pre pay for gas saying 1) it was $1 cheaper than outside and 2) I only paid for the fuel I use. I specifically asked this question and he said no. This was very clear. They either didn't know the policy or willingly misled me. First they charged me for a full tank at 16 gallons, $72. The car I rented only had a 9.2 gallon tank. I let them know and it was updated to pay for a full tank. You have to hold them accountable for everything. When I called the manager she was condescending and mocking, "we'll get him". I am a professional and don't appreciate this immature behavior from a supposed supervisor. I don't need you to get your employee I need you to train them and refund my money when they have mislead me. She said they record those conversations which would be great. And she said she would send it to me, this would have the proof of what I am told and helpful. In addition the car was terrible, old, no auto lock, my uncle said it sounded like it was in its last leg. A 2020 car at a rental company? Stay away!!

Meka Gross rated Payless Car Rental 1 stars

a month ago

Worst experience renting a car EVER. Because my flight was delayed 2 hrs, I was told my reservation had expired and my car rented out but not to worry because at the new "low" rate, I would actually qualify for a courtesy "upgrade to a luxury class car". I wasn't 😡. It went from a mid-size SUV to a Hyundai Kona - a mini coupe. I ended up paying a higher rate but downgraded car that hadn't been cleaned and the inspection was a joke. Customer service seems nice enough but I feel they are trained to swindle customers with short, fast talking.

Vanessa Michelle Glover rated Payless Car Rental 1 stars

a month ago

The Worst experience in my life renting a Car with Payless. Reviews are always true. I was trying to rent a car for 4 days to get some rewards through my credit card, but unfortunately, things didn’t go as planned. My flight was late, and I arrived in San Diego around 2:00 PM, I got into the rental place around 2:30pm just to find out that my reservation was canceled because i was late 30 min (which wasn’t my fault )I was exhausted and frustrated by the time i got there. I spoke with the receptionist, who offered me a premium price and i told him no, i just want the same price and to respect my reservation- he told me the that wouldn’t be possible, so i asked him if i book again my car through the website for the price that shows in there with my credit card to get my miles once again would you respect that and he said no because we give you whats available- However, I noticed several charges, and now It doesn’t seem as affordable as I initially booked, i was already annoyed so —I paid because i didn’t have more time i needed to be on time to some family emergency. I was really disappointed. The car they gave me wasn’t even that nice and they charge me for a premium car?, It was a black Nissan Sentra with a bunch of scratches the car was making noises after like a mile of driving. I am still disappointed because i even try to call and see if they could help but not luck. all they said is that they will return my call and until today nothing. Sorry Payless I really try to give it a shot to rent a car with you but was really disappointed.