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Pai Skincare Reviews

Rated 4.4 based on 16 Reviews

18 Colville Rd, London W3 8BL

Online Stores London

Published on
August 21, 2025
Last updated
August 21, 2025

Reviews Summary

Review sentiment for Pai Skincare is overwhelmingly positive, with customers highlighting the brand’s focus on sensitive and eczema-prone skin. Reviewers consistently note the benefit of clean, well-formulated products developed in London. There is mention of one negative experience regarding online discounts not working, but this is rare among the otherwise favorable feedback.

The dominant themes revolve around product efficacy, commitment to sustainability, exceptional customer service, and transparency in returns. Many praise the use of green chemistry, reliably fast international shipping, and thoughtful touches like testers and a generous return policy. Staff friendliness and knowledgeable service are frequently mentioned, adding a sense of trust and satisfaction.

Overall, Pai Skincare is regarded as a reliable provider of sensitive-skin products, blending innovation and responsible sourcing. The company’s reputation in London and internationally is built on quality outcomes, sustainability, and strong operations, with minor criticism appearing to be the exception rather than the rule.
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What Customers Are Saying About Pai Skincare?

haven’t looked back since

Great products

products are really amazing

customer service is excellent

Absolutely love this product

gone above and beyond giving me testers

have really helped with my rosacea

love the products without all the chemicals

friendly staff and great deals

responsibly sourced ingredients

Trustguide extracts key phrases from reviews about Pai Skincare and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of Pai Skincare's customers had a positive experience.

Positive
90%
Neutral
0%
Negative
10%

Pai Skincare Ratings

5

As of Based on 16 revies as of Aug 21, 2025

Pai Skincare Score

90%

As of Based on 16 revies as of Aug 21, 2025

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Customer Reviews

As of Aug 21, 2025, 16 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of Pai Skincare's publicly available reviews View source

Darcey Bayliss rated Pai Skincare 5 stars
4 months ago
After a bad reaction to another product left my skin feeling raw and angry, I turned to Pai Skincare — and honestly, I haven’t looked back since. It’s incredibly rare these days to find a brand that not only formulates its products in London (a detail that feels so refreshing) but also genuinely understands sensitive, eczema-prone skin. Pai is everything the pharmacy aisle isn't. It's skincare for those who need results without compromising on experience. Every product feels like a ritual: the textures are lush, the scents are subtle, and nothing feels clinical or synthetic. It’s luxury redefined for those with skin concerns - finally! I love knowing that Pai marries cutting-edge green chemistry with sustainability and integrity. You can feel the thoughtfulness in every bottle, from the clean formulations to the responsibly sourced ingredients. It’s skincare with conscience and a sensory experience that never feels like a compromise. LOVE IT!
Judy Johnson rated Pai Skincare 5 stars
4 months ago
I discovered Pai years ago when I was struggling with my hypersensitive skin - and have used it ever since! Great products, with a founder who really gets what it's like to react to skincare. I also love that you have 90 days to return products if they don't suit your skin – again showing how well they understand the experiences of someone with sensitive skin!
Claudia C rated Pai Skincare 5 stars
4 months ago
I have been a fan of this skin care brand for almost a year. Their products are really amazing and they do a great job for my skin. Their employees are very friendly as well. Totally recommended.

Frequently Asked Questions About Pai Skincare

Do Pai Skincare products work well for sensitive skin conditions?

Many reviews indicate that Pai Skincare's products are suitable for sensitive and eczema-prone skin. Customers report improvements in skin health, reduced irritation, and effective results without harsh or synthetic ingredients.

What is Pai Skincare's returns policy if a product doesn't suit my skin?

Pai offers a 90-day returns policy. This allows customers to return products that do not suit their skin, providing reassurance for those with specific sensitivities or concerns.

Does Pai Skincare ship internationally, and how fast is the delivery?

Yes, Pai Skincare provides international shipping. One review specifically noted that shipping to the US was faster than expected, even during the holiday season.

About Pai Skincare

Online Stores
Pai Skincare is a London-based skincare company specializing in products formulated for sensitive and eczema-prone skin. The brand focuses on using green chemistry and natural ingredients to deliver effective skincare solutions. Pai offers their products both online and for international shipping.

The company operates with a strong emphasis on sustainability, transparent ingredient sourcing, and customer-centric policies. Pai maintains a generous returns process, offers testers and product samples, and ensures fast shipping—even internationally. The operational model balances innovation with responsibility and efficiency.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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