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Osborne Homes Reviews

Rated 3.5 based on 39 Reviews

17291 Irvine Blvd Suite 360, Tustin, CA 92780, United States

Estate Agents Tustin

Published on
July 4, 2025
Last updated
July 4, 2025

What Customers Are Saying About Osborne Homes?

Audra was awesome

put me at ease

no issues at all

these guys are professionals for sure

I highly recommend them

incredibly knowledgable and focused

Trustguide extracts key phrases from reviews about Osborne Homes and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 30% of Osborne Homes's customers had a positive experience.

Positive
30%
Neutral
10%
Negative
60%

Osborne Homes Ratings

2

As of Based on 39 revies as of Jul 04, 2025

Osborne Homes Score

30%

As of Based on 39 revies as of Jul 04, 2025

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Customer Reviews

As of Jul 04, 2025, 39 customers have reviewed this business and rated it 3.5 Star out of 5. Trustguide conducted an in-depth analysis of Osborne Homes's publicly available reviews View source

Steve Williams rated Osborne Homes 5 stars
6 months ago
I wanted to share a review and let me tell you I don’t do reviews ever but Audra was awesome and I have to give her the flowers she deserves. We did not do business but only due to numbers didn’t work out with our realtor market price. I was skeptical because of a prior experiences and then of course you go to the bad reviews right away. Audra walked me through the process and explained in such great details everything that I needed to know. I would do business with them because of her and how she handled herself and represented the business and when I asked her how the founder of the company treated the employees and her she had nothing but great things to say about him and that says a lot. They will for sure be the first option moving forward for any reasons we don’t sell our house on the open market. Audra keep being a rock start that you are!
Financial Manager rated Osborne Homes 5 stars
Edited a year ago
Selling a family's prized home is never an easy task especially if the home has not been kept in the greatest of shape. But when one is faced with selling the home in the investor market, the stress can be overwhelming. Always wondering if you are being taken advantage of or are you exercising your best option. I knew very well how much work my Dad's home needed and was just not in the right place to take on much less accomplish such a project, not to mention the rather large budget it would take. I reluctantly approached Osborne homes about their possible interest in Dad's dream house turned my nightmare. Kristin immediately put me at ease and began asking me about my situation. She seemed sincere and genuine and fortunately there was interest so we began to move forward. It ended up taking a lot more time and stress than any of us anticipated and more than once I was close to bailing. Kristin was always there to listen to my frustrations and empathize with me. She was always professional and compassionate, never pushing to sway me either way. She and Osborne offered me an option I did not have and we are all grateful for that option. Most important to say, Kristin has been a key presence and energy in bringing our deal to fruition. Thank you Osborne and especially Kristin. She deserves a huge "atta girl"! Update 04/09/24: After watching what happened with my Dad's house, I'm very skeptical whether Osborne was totally honest with the new buyer.
Froggy Evening rated Osborne Homes 2 stars
Edited a year ago
Will not stop sending junk mail to my house. Just refuse to stop. Their "info" email does not respond. They get all my requests but refuse to answer. Why? if someone does not want your junk mail why would you refuse to take 15 seconds of your life to remove them from your list? And don't take my word for it. Check out all the reviews all over for this "company." They do this to tons of people. I have emailed Mike Osborn and Matt Mutton personally and they refuse to respond. If they won't do something like remove you from their scam list, do you think you can trust them with something as important as you house? Think about it. Avoid these people. There are tons of honest companies out there. This is not one.

Reviews Summary

Customer sentiment towards Osborne Homes as an estate agent is mixed, demonstrated by both highly positive interactions and strong criticisms. Several reviewers point out specific staff members, such as Audra and Kristin, who are praised for their professionalism, clarity, and supportiveness during stressful sales processes. However, some users express frustration with business practices, including unwanted communications and use of property images in advertisements, and there are serious concerns regarding communication and trust.

Frequent themes in reviews of Osborne Homes focus on the professionalism of certain team members and their ability to address clients' unique circumstances, especially in difficult estate situations. Yet, others repeatedly voice dissatisfaction due to persistent marketing outreach and perceived lack of responsiveness to opt-out requests, which casts doubt on the company’s communication policies. Issues with advertising tactics and transparency in buyer interactions also recur.

Overall, Osborne Homes earns recognition for supporting customers through complex sales and offering options not found elsewhere. Despite notable rapport-building from individual staff, recurring operational complaints affect its standing as an estate agent. Reputation in the region is therefore mixed and highly dependent on personal experience with both staff and company practices.
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Frequently Asked Questions About Osborne Homes

Will Osborne Homes purchase properties in poor condition or as-is?

Yes, reviews indicate that Osborne Homes does purchase homes in poor condition or ‘as-is’ and can close within a relatively short time frame if needed. This is presented as an alternative to selling through the open market.

How responsive is Osborne Homes to opt-out or communication requests?

Some reviewers report ongoing issues with receiving unwanted marketing communications, including mail and calls, and difficulties in opting out. Responses to opt-out requests and direct emails may not always be timely or effective.

Are specific staff members highlighted for professionalism?

Yes, reviewers frequently mention staff members like Audra and Kristin for their professionalism, clear communication, and support throughout the selling process, which some clients found invaluable.

About Osborne Homes

Estate Agents
Osborne Homes operates as an estate agent, providing home buying services that focus on purchasing properties directly from homeowners. The company deals with a variety of property conditions and situations, offering an alternative to selling on the open market, particularly for those seeking quick or as-is sales.

Osborne Homes typically manages the sales process from initial inquiry through closing, engaging directly with clients to assess circumstances and present purchase offers. The company communicates through both personal interactions and marketing channels, handling negotiations, paperwork, and property acquisitions using in-house teams and established workflows.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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