Read Online Home Shop 57 Reviews Summary 2025

Sarah N rated Online Home Shop 1 stars

4 months ago

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Online Home Shop are utterly abysmal. I bought a heated blanket from them which developed a dangerous fault and I arranged a return. After several weeks of waiting I had to chase this up and they initially refused to give me a refund, until I reminded them of my consumer rights. I was told my refund had been processed, but after a week nothing, so I chased them again. And again after another week. After 3 weeks I've had 3 identical replies from Ashley. But still no refund. The products are sub-standard and the customer service is even worse. Avoid at all costs.

K rated Online Home Shop 1 stars

3 months ago

I’m writing this review to warn others about my experience with an eBay seller called Onlinehomeshop. I placed an order that arrived damaged on 24th March. I initially opened a case with eBay but closed it in good faith after the seller assured me a replacement would be sent and that I could dispose of the damaged item. Seventeen days later, I had still not received the replacement. Despite following up every few days, the seller only offered vague, repetitive responses and no tracking details or proof of dispatch. It became clear that I was being misled and that the promised replacement was never coming. I have a full record of email exchanges where the seller promised a replacement, but each time I contacted them, I received the same robotic message that never addressed my concerns directly. In the end, I had no choice but to open a claim with my bank, who thankfully refunded me — something the seller failed to do. While I did get my money back through my bank, the seller kept the original payment, provided no replacement, and failed to honor their basic responsibilities as a trader. This is, in my view, fraudulent and unacceptable behavior. With over 2.3 million items sold on eBay, I can’t help but wonder how many others have been left in similar situations. I’m sharing my experience to ensure other buyers don’t have to go through what I did. Buyers beware.

Daniel Mutton rated Online Home Shop 1 stars

3 months ago

Bought 6 suitcases via Debenhams on the 30th April 2025 Yet to be delivered or even shipped from OHS warehouse, I’m going on holiday next week so you can imagine the stress caused, no contact from either company or DX courier service that they use (please stay away from company) I’ve tried to track my order and given a AI response with 3 different dates for delivery. You’re lucky to even get 1 star.