On The Move Moving Company Reviews

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TLDL; While there were minor issues with cleanup, overall, we highly recommend On The Move for a stress-free move (in-state from Cumming to Duluth). To save costs, we pre-moved smaller items and disassembled furniture. The online quote process was simple, and Lauren W. was helpful and responsive. The moving crew, led by Joseph, was professional, efficient, and careful with our belongings, especially our piano. The final cost was slightly higher than the estimate, but we felt it was fair. Pros: - Joseph (crew chief), Jayson, and Karchie did a great job. They were friendly, enthusiastic, hard working, and communicated well. - They moved 2 heavy refrigerators at the “new house” when asked. - They appreciated that I had taken time to disassemble furniture beforehand and didn’t have any boxes they had to pack or load. Cons: Minor complaints: these can be corrected by their crews being more aware of surroundings at customers houses. - They left used and empty tape rolls, trash, and soda bottles in the rooms instead of cleaning them up. - After they had left for lunch, I did a walk-through at the “old house” and discovered one of them had forgotten to take their drill they used to assemble some furniture. They were glad when I gave it to them and seemed embarrassed that it had happened. Final thoughts: - OTM is a great company to have you help with your move. I felt the prices were fair and the workers they employed were great. - While we didn’t run into serious issues (furniture damaged, personnel problems etc.) I’m confident that OTM upper leadership would not hesitate to make sure the problem was corrected and resolved. - Another happy customer for OTM!