OakNorth Bank - Personal Savings, Business Loans in UK Reviews

Overall, customer sentiment towards OakNorth Bank is mixed, with considerable differences in individual experiences. Positive feedback highlights efficient processes, competitive rates, and proactive deal-making by the OakNorth team, especially with business clients. However, repeated complaints about communication difficulties, account errors, and unresolved customer issues raise credibility concerns and undermine consistent trust in their banking services.

Common feedback includes both smooth account handling and negative reports of inaccessible customer support, unresolved transactional errors, and delayed email or phone responses. Several reviewers pointed out issues with closing accounts, restricted fund access, and unexpected account closures, while others commended OakNorth’s responsiveness and understanding in complex financing deals. A few customers praised the simplicity of opening and maturing accounts, but rarely engaged with customer service directly.

Based on customer reviews, OakNorth Bank holds a reputation in its sector for competitive products and effective commercial banking, but faces notable trust and support challenges among individual retail clients. The London-based bank is regarded as efficient for straightforward business transactions, yet appears inconsistent in everyday retail banking reliability.

OakNorth Bank is a financial services provider primarily focused on banking solutions, including online deposit savings accounts and credit facilities. The company operates in the banking sector, offering both retail and business banking products to individuals and businesses in a digital-first format.

The bank conducts most customer interactions via digital channels, with processes for opening, closing, and managing accounts typically handled online. For business clients, OakNorth Bank offers direct access to its credit committee and a collaborative approach to commercial financing, aiming to expedite decision-making and funding processes.