Turn your 5-Star reviews into powerful social proof
Show your best reviews to your future customers
95% of your customers read online reviews. Make it easy for them.
Mike, Adam and another 21,516 have joined the waitlist.

O2 Shop Manchester-Market Street Reviews

Rated 3.9 based on 371 Reviews

Unit 5, 39 Market St, Manchester M1 1WR

Mobile Phone Shops | Manchester

Published on
February 21, 2024
Last updated
March 13, 2024

Reviews Summary

The reputation of O2 Shop Manchester - Market Street appears to be mixed, with a divergence in customer experience as reported in recent reviews. While some customers have noted commendable service—pointing to instances of knowledgeable and helpful staff—others have had encounters that significantly detracted from their customer experience. Issues cited include poor after-sales service, unresponsiveness to phone inquiries, a perceived lack of competency, and instances of rude behavior from the staff. A particular point of contention is the store's handling of ID requirements and pick-up procedures for online orders and in-store services, which have led to frustration for several customers. The lack of clear communication and difficulty in resolving issues post-purchase have further marred the company's reputation amongst those affected.

Read more

What Customers Are Saying About O2 Shop Manchester-Market Street?

Trustguide uses AI to extract key phrases from reviews about O2 Shop Manchester-Market Street and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of O2 Shop Manchester-Market Street's customers had a positive experience.

Positive
Neutral
Negative

O2 Shop Manchester-Market Street Ratings

1

As of Based on 371 revies as of Feb 21, 2024

O2 Shop Manchester-Market Street Score

As of Based on 371 revies as of Feb 21, 2024

Got a busrning question about O2 Shop Manchester-Market Street?

Claim your profile. Tell the world about your key services, industry customers, or other valuable information.

Customer Reviews

As of Mar 13, 2024, 371 customers have reviewed this business and rated it 3.9 Star out of 5. Trustguide conducted an in-depth analysis of O2 Shop Manchester-Market Street's publicly available reviews View source

Daniel Morris rated O2 Shop Manchester-Market Street 1 stars
a month ago
I was told to go to store to pick up my sim that had not come for 5 days and all I needed was my login password. Came to store and they ask for driving license or passport! Of course don’t have that, show them a photo of it, but not good enough. The manager there was incredibly unhelpful, stopped listening and walked away!! Went a bit mad with them I admit, but their service is completely shocking.
Amelia Pierce rated O2 Shop Manchester-Market Street 1 stars
4 months ago
I was served by Idris during my time at the O2 store and his service was nothing but exemplary! He was very attentive and understanding of my wants for a new phone, he helped me change everything over with ease and was incredibly patient with me. I left the store very happy and honestly think it was one of the best customer service experiences I have had in a very long time. I have since praised O2 to all my closest friends and family but especially raved about the Manchester Market Street store.
Stuart Pendlebury rated O2 Shop Manchester-Market Street 1 stars
4 months ago
got new phone today from the Market St branch. the gent who served me was excellent. so helpful. and in fact actually got the price down for me. however i have tried to ring the branch at least 12 times to speak to somebody regarding internet connection. and guess what??? they not answering landline or just hang up... shocking after sale service.

Frequently Asked Questions About O2 Shop Manchester-Market Street

What identification is required for services or pick-ups at O2 Shop Manchester - Market Street?

For services such as SIM issuance or phone pick-up, official identification such as a driving license or passport is typically required. It is advisable to carry these documents when visiting the store to avoid any delays or inconvenience.

What should I do if I encounter issues with after-sale service at the O2 Shop on Market Street?

If you face issues with after-sale service, you should attempt to reach out to the store directly. If the store is unresponsive, document your concerns and escalate the matter through O2’s official customer service channels. If the issue remains unresolved, you may consider filing a complaint with the Ombudsman after an 8-week period from your initial complaint.

Can I expect the O2 Shop to provide support with switching services and setting up new phones?

The O2 Shop advertises a switching service to assist customers with setting up new phones and transferring data. While this service is a feature, recent feedback suggests that technical issues may sometimes prevent the store from providing immediate assistance. It is recommended to check in advance if the service is available on the day of your visit.

About O2 Shop Manchester-Market Street

Mobile Phone Shops

Digital communications chain providing mobile phones, contracts, broadband & accessories.

Expand

How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
Own this business? email us at hello@trustguide.ai.
Show your best reviews to your future customers
95% of your customers read online reviews. Make it easy for them.
Mike, Adam and another 21,516 have joined the waitlist.