Evaluating the O2 Shop Leeds - Trinity based on the provided reviews indicates a mixed company reputation with a divergent customer experience. Customers have expressed both satisfaction and discontent with their interactions. Positive comments include commendation for great service, quick and efficient assistance on specific queries like eSIM setups, and exceptional service by individual staff members such as Charlie and Skander. These instances reflect a potential for high service standards and demonstrate the staff's ability to resolve issues expediently when performing optimally. On the other hand, negative feedback highlights serious concerns about customer service, including rude and unhelpful behavior by some staff members, dishonesty in sales tactics, and allegations of racism. These reports of poor customer treatment and inadequate knowledge cast a shadow on the store's reputation, suggesting inconsistency in service quality and a deviation from expected company standards.
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Always a great service
got an esim in 20mins
Excellent customer service
Very helpful staff
some of them are awful, rude
service from this organisation is the worst
horrible experience
Staff lied to try upsell
managers was racism towards me
They are absolutly BAD
