Nu Car Rentals Reviews

Overall, customer feedback for Nu Car Rentals presents a mixed picture, with reviewers highlighting both positive and negative aspects of the rental process. Many guests appreciate the friendly and efficient service provided by staff members such as Kade, RayShawn, Jeff, Mikaela, and JayShawn, as well as the quality and cleanliness of vehicles. However, a notable number of reviews report significant frustrations with billing, vehicle safety, shuttle logistics, and staff professionalism in certain situations.

Several recurring themes shape the company’s reputation. Positive comments emphasize smooth check-in and return experiences, helpful staff who resolve issues quickly, and timely shuttle services between Phoenix airport and the rental location. Conversely, reviewers regularly mention challenges such as long wait times, difficulties with locating or using the shuttle, surprise charges (especially regarding fuel and insurance), and concerns about vehicle maintenance and safety. Communication of policies and transparency appear to need improvement.

In summary, Nu Car Rentals is seen as a convenient, value-driven car rental option in Phoenix, especially appreciated for its personable staff when service goes smoothly. Still, mixed experiences with fees, vehicle condition, and customer support—especially around shuttle logistics and billing disputes—have affected overall trust. The company’s local reputation is characterized by both repeat customers and outspoken critics.

Nu Car Rentals operates in the car rental industry, providing vehicles for short-term use to travelers and local customers. Their service is primarily in-person, with rentals booked online or at physical locations, particularly serving customers arriving at major airports such as Phoenix (PHX).

The company manages a fleet of vehicles from compact cars to larger models, offering booking, pickup, and return processes either at dedicated facilities or nearby off-airport sites. Transportation to and from airport terminals is facilitated by shuttle services, and transactions are handled with direct customer interaction at rental desks.