Analysis of customer reviews for NÜ Car Rentals reveals a mixed though predominantly negative reception of the company's services. Recurring complaints include allegations of 'bait and switch' tactics, unexpectedly high fees upon vehicle pickup, extended waiting times, and poor customer service, including rude and in some cases, inebriated staff. Specific grievances include mandatory additional insurance charges, toll fees, and the obligation to pay for services such as 'loss of use' coverage even when customers believe they are fully insured separately. There is a notable contrast in experiences, with a minority of customers reporting satisfactory service, citing the efficiency of certain agents and the quality of the vehicles provided.
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Marino was an excellent agent
Service was quick and easy
company was horrible
Worst experience of my life
will get you to buy insurance
non sense loss of use must buy
be aware, be aware,be aware
Front desk worker was horrible
they suck. It’s a fraud
Absolutely horrendous experience
