Nu Car Rentals Reviews

Customer sentiment towards Nu Car Rental is predominantly negative, with only a few reviews expressing satisfaction amid ongoing concerns. Positive feedback cites pleasant surprises regarding vehicle quality and helpful staff members, such as Armani, and ease in the initial rental process. However, criticisms are frequent, particularly related to aggressive upselling, unexpected fees, and poor responsiveness when issues arise. The most common complaints involve “bait and switch” tactics, long wait times for shuttles and support, and inconsistencies in vehicle condition and cleanliness. Several customers report rude or unhelpful staff, mechanical problems with cars, and difficulties retrieving promised refunds or deposits. Denver is a recurring location mentioned for service concerns.

Common themes highlight problems with transparency in pricing, a shortage of personnel during peak times, and procedural confusion at drop-off. While select reviewers noted satisfactory experiences with car collection and return, many detail frustration with unclear communication, prolonged processing, and inadequate shuttle availability.

Overall, Nu Car Rental has built a reputation in Denver for unreliable service and lacking customer support, as reflected by reviewer experiences. Patterns reveal operational and communication issues that pose challenges to smooth transactions. Reports of unresolved complaints and issues with extra charges have impacted trust among potential customers in the region.

Nu Car Rental provides rental vehicles, including SUVs, trucks, and sedans, typically serving travelers who need transportation close to airports such as Denver International. The company operates through in-person reservations and offers airport shuttle services, facilitating car rentals for both short and extended durations at competitive rates.

Operationally, Nu Car Rental connects customers to vehicles via airport shuttle, check-in at rental counters, and on-site vehicle selection. The workflow includes upselling optional services like insurance and toll passes, with vehicle drop-off and return receipts processed at designated locations. Customer interactions occur primarily at airport facilities and service lots.