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Northwood Liverpool Reviews

Rated 4.4 based on 277 Reviews

15 - 17 W Derby Village, Liverpool L12 5HJ

Estate Agents | Liverpool

Published on
April 15, 2024
Last updated
April 15, 2024

Reviews Summary

Analyzing recent customer reviews, Northwood appears to generally maintain a positive reputation, particularly attributed to the personalized and diligent service provided by its team members, such as Ruth and Morgan. Clients have praised the company for their exceptional customer support, ability to maintain well-managed properties, ensuring tenant satisfaction, and effective communication throughout various processes. Particularly notable is the team's dedication to resolving issues proactively, exemplified by frequent commendation of team members who go above and beyond to ensure smooth transactions and processes. However, a profoundly negative review stands in stark contrast with these positives, accusing the company of unethical practices related to financial dealings with landlords and tenants. This severe allegation suggests potential inconsistencies in service quality, highlighting crucial areas for Northwood to address promptly.
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What Customers Are Saying About Northwood Liverpool?

Trustguide uses AI to extract key phrases from reviews about Northwood Liverpool and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Northwood Liverpool's customers had a positive experience.

Positive
Neutral
Negative

Northwood Liverpool Ratings

5

As of Based on 277 revies as of Apr 15, 2024

Northwood Liverpool Score

As of Based on 277 revies as of Apr 15, 2024

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Customer Reviews

As of Apr 15, 2024, 277 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of Northwood Liverpool's publicly available reviews View source

Ncube Family rated Northwood Liverpool 5 stars
2 months ago
After struggling with a poor agent, we were keen to find an agent to look after our properties with the care and diligence you should receive. I am pleased to say we have found that level of service in the Northwood team led by Ruth. Ruth and her team have gone above and beyond to help us get back on track with well maintained properties and tenants who feel looked after and who, in turn, pay their rent on time. We could not be happier with them and would recommend to all.
Jennifer Ezeogu rated Northwood Liverpool 5 stars
3 months ago
I had the pleasure of working with Morgan, she was really pleasant, helpful, dedicated and went over and beyond to ensure the process was seamless even when delays were not due to her own fault. She kept me informed every step of the way and diligently chased up 3rd parties that were delaying the process.
Anthony McDougall rated Northwood Liverpool 5 stars
3 months ago
This company are thieves. Not happy with stealing from the landlords who pay them to carry out work they never complete they steal money from tenant’s deposits at inflated prices. Charged us for items we reported as being flytipped and charged us for items we left in the shed as they were damaged due to them not having the work we reported carried out even though the landlord paid the money to them. Unfortunately for northwood we have been in direct contact with our landlord who is an absolute gentleman. Northwood should be ashamed and embarrassed that theyre not only putting landlords in potentially compromising positions but also leaving good tenants out of pocket through lies and deceit. If you’re thinking of renting privately just avoid this company at all costs. I will add photos if my conversation with the landlord when the letting agent inevitably come back with a poxy generated response as to how they’re a good company who act with integrity. My £150 lawnmower and £120 pressure washer are also now broken due to them not paying for work they received money for. Absolute disgrace.

Frequently Asked Questions About Northwood Liverpool

What services does Northwood offer for managing rental properties?

Northwood offers comprehensive property management services which include finding and managing tenants, ensuring timely rent collection, and maintaining properties to a high standard as per customer testimonies.

Can I trust the team at Northwood with the sale of my property?

According to recent reviews, many clients have had positive experiences with Northwood's sales services, citing professionalism, excellent communication, and a smooth, enjoyable process. However, as with any service, it is advisable to conduct your research and potentially consult multiple sources.

Are there any concerns I should be aware of before renting with Northwood?

Most reviews suggest a very positive rental experience with attentive service and thorough communication. However, a notable review has raised concerns about financial dealings and deposit charges. Prospective renters should ensure clear agreement terms and maintain open communication with their agents.

About Northwood Liverpool

Estate Agents
Sales and Lettings Specialists in Liverpool As a leading estate, letting and property management agent in Liverpool, we employ a team of local, friendly property experts with over a hundred year’s collective experience, so we know the property market like no other.
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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.