My Home Move Reviews
Rated 2.4 based on 70 Reviews
Estate Agents in Leicester
Leicester LE4 9HA
Published on
October 17, 2025
Last updated
October 17, 2025
prompt and professional service
Reviews frequently note significant challenges with communication, including delayed responses, unavailable case handlers, and long periods with no updates. Both clients and external solicitors have experienced difficulty reaching the correct contact or receiving timely information.
Yes, most reviewers report extended delays during property transactions, with cases sometimes exceeding standard completion times by several months. Issues highlighted include waiting for documentation, inadequate updates, and slow resolution of legal matters.
Each customer is assigned a case handler, acting as their point of contact throughout the conveyancing process. Communication is managed by phone and email, but reviewers report that if the handler is unavailable, there may be no immediate handover or support.