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Midea Italia
Midea Italia

Midea Italia Reviews Summary

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What do customers say about Midea Italia?

As of Jan 18, 2024, 69 customers have reviewed this business and rated it 1.4 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Verified by
Souad Boumerar
Published on
January 18, 2024
Last updated
March 13, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
Positive
Neutral
Negative
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
1.4
/5
69
reviews
Excellent
Good
Average
Fair
Poor
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Midea Italia's customer reviews analysis

Midea Italia, a company specializing in home appliances, receives mixed feedback from customers. The company's products, including heat pumps, air fryers, dishwashers, and freezers, are praised for their qualities, such as elegant compact designs, cooking efficiency, and space optimization. Such commendations indicate that the initial product offerings are generally meeting or exceeding customer expectations. However, the customer service experience leaves consumers dissatisfied and frustrated. Complaints about delayed and inefficient after-sales service, difficulty obtaining spare parts, and poor communication appear to be recurrent. These issues often lead to unaddressed product malfunctions and incomplete service requests, undermining trust and prompting some customers to advise against purchasing from Midea Italia.

Positive Feedback

Positive aspects of customer feedback for Midea Italia are largely centered around the products themselves. Customers are satisfied with the aesthetics and practicality of the appliances, highlighting features such as modern designs and rapid cooking abilities of the air fryers, the space and no-frost feature of the freezers, and the overall functionality of the dishwashers. These attributes suggest that Midea Italia effectively delivers on certain aspects of product quality and usability, providing functional and visually appealing appliances that meet customer needs.

Concerns and Threads

The negative aspects of customer feedback raise significant concerns about Midea Italia's after-sales service. Customers have encountered persistent issues with product malfunctions, such as dishwashers failing to draw water and errors in freezers, only to be met with delayed, ineffective, or even non-existent customer support. Complaints detail long wait times for service appointments, difficulties in obtaining spare parts, a lack of accountability in upholding warranty promises, and general unresponsiveness. The inability to resolve service requests in a timely manner has led to heightened customer frustration, with some even suggesting removing all Midea products from their stores or advising potential buyers to steer clear of the brand.

Frequently asked questions about Midea Italia

Are Midea Italia products reliable?

While customers have expressed satisfaction with the initial quality and design of Midea Italia's appliances, there are reported instances of product malfunctions. Purchasers should consider the potential risks and review after-sales support policies before buying.

What can I expect from Midea Italia's customer service?

Customer experiences with Midea Italia's service have been widely criticized for delays, difficulty in obtaining parts, and limited responsiveness. Prospective buyers should be aware of these service issues that may impact the resolution of any problems arising post-purchase.

Does Midea Italia honor its warranty agreements?

There have been customer reports suggesting challenges with warranty service, including refusal to repair items and protracted replacement processes. It’s advisable to obtain clear warranty terms and confirm the company's commitment to honoring such agreements.

Recent customer reviews and testimonials for Midea Italia

Midea Italia
spartaco pupo
1-Star
2024-01-15 17:36:56 +00:00
Desidero condividere la mia esperienza negativa con la società Midea, a seguito dell'acquisto di una pompa di calore. Fin dall'inizio, la pompa di calore ha presentato problemi, manifestando errori di flusso sul pannello di controllo e rifiutandosi di ripartire. Il tecnico intervenuto, seppur gentile, ha effettuato diversi tentativi prima di optare per un collegamento diretto per evitare che rimanessi al freddo. Successivamente, il responsabile del sud mi ha contattato assicurandomi un pronto intervento con l'invio dei ricambi attraverso la loro piattaforma dedicata. Tuttavia, dopo circa 20 giorni e le mie ripetute contestazioni a causa del ritardo nella risoluzione del problema, mi hanno informato che la richiesta dei ricambi era stata erroneamente effettuata e che pertanto dovevano riordinarli. Ad oggi, a distanza di un mese, mi trovo ancora nella situazione iniziale. Nel formulare le mie critiche, consiglierei seriamente di riconsiderare la vostra scelta di professione. Cordiali saluti Spartaco Pupo
Midea Italia
Claus Santa
1-Star
2024-01-14 17:16:08 +00:00
Die Geräte sind gut, zumindest was ich gekauft habe. Der Service sollte eine neue Bezeichnung bekommen, da er den Namen Service nicht verdient. So etwas übles habe ich noch nirgends erlebt.
Midea Italia
Valerio Maggiore
1-Star
2024-01-10 10:37:57 +00:00
Assistenza pessima,il numero per chiamare è di milano ma rispondono dall Egitto i pezzi di ricambio non arrivano, di conseguenza i tecnici di zona abilitato non possono fare niente, Possibile che noi consumatori non siamo tutelati? Mai piu Midea e aziende gestite dalla Cina.
Read all reviews
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
1.4
/5
69
reviews
Excellent
Good
Average
Fair
Poor

About Midea Italia

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