The overall reputation of LV PROPERTY Estate & Letting Agents Birmingham, based on the provided reviews, seems to be mixed. On one hand, specific staff members like Gemma, Joshua, Ajay and Andrew received high praise for their professionalism, attention to detail, clear communication, and helpfulness which contributed positively to customer experience. These employees were mentioned by name for their commendable work, indicating a personalized service that is highly recommended by some clients. On the other hand, there are serious concerns regarding the organization's reliability and professionalism as evidenced by instances of poor management, such as a lack of response to viewing inquiries, last-minute cancellations, and issues with the return of holding deposits. These negative experiences highlight potential operational and customer service challenges within the company that could affect its reputation adversely.
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