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LGI Homes

LGI Homes Reviews Summary

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What do customers say about LGI Homes?

As of Jan 18, 2024, 189 customers have reviewed this business and rated it 3.3 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Verified by
Souad Boumerar
Published on
January 18, 2024
Last updated
March 13, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
Positive
Neutral
Negative
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
3.3
/5
189
reviews
Excellent
Good
Average
Fair
Poor
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

LGI Homes's customer reviews analysis

Evaluating LGI Homes based on the latest customer reviews suggests a mixed overall reputation with varying customer experiences. On the positive side, many customers have praised individual employees for their helpfulness throughout the purchasing process, with sales personnel like Ed, Lexie, Leon, and Christi getting specific mentions for their supportive roles. The ability to close rapidly, especially using VA benefits, has also been noted as a strength of the company. However, significant concerns have emerged regarding poor communication during the purchase process, lack of follow-up on issues post-closing, and suboptimal customer care after the sale completion. Other criticisms include dissatisfaction with the quality of construction details such as landscaping and paint finishes, as well as challenges in getting repairs addressed in a timely manner. The negative experiences could overshadow the smooth processes reported by some buyers, as they often involved fundamental aspects of customer service and home quality that are critical to overall customer satisfaction.

Positive Feedback

Positive feedback for LGI Homes frequently highlights the exceptional customer service provided by specific members of their team. Salespeople, loan officers, and builders at LGI Homes have been commended for delivering on promises, guiding clients through the purchasing process with professionalism, and addressing customer specifications both pre- and post-closing. Clients have valued the personalized support, which seems to have made the home-buying journey memorable and less daunting for them. The company has received accolades for the ability to facilitate rapid closings, which is particularly appreciated by those using VA benefits. The commitment to timely handover of properties and the professional, courteous approach by LGI staff during interactions are key positive aspects that stand out in customer testimonials.

Concerns and Threads

Among the critical feedback for LGI Homes, poor communication emerges as a principal concern. Customers have reported insufficient and sporadic contact throughout the building process, leading to feelings of neglect and frustration. Moreover, issues raised during the buyer walk-throughs seem to be overlooked or delayed in resolution, with touch-ups incomplete at the time of closing. The quality of the construction details, such as the condition of the grass and care for the job site, has also been frequently criticized. Post-sale support appears to lack responsiveness, with some customers waiting extended periods to have repairs addressed or questions answered, which has been a source of significant dissatisfaction. A troubling trend is the sense of abandonment felt by customers once the sale is concluded, which reflects poorly on the company’s commitment to ongoing customer service.

Frequently asked questions about LGI Homes

What is LGI Homes' track record with customer communication during the home-buying process?

Customer experiences with communication during the home-buying process vary. While some report a smooth process with supportive staff, others have experienced poor communication, sporadic updates, and a perceived neglect post-closing.

How responsive is LGI Homes in addressing issues or repairs after moving in?

There have been several reports of delayed responses to requests for repairs or concerns after closing. It appears that some customers struggle to receive timely follow-up from LGI Homes concerning their post-move-in issues.

Can I expect LGI Homes to complete promised touch-ups and landscaping work before closing?

Customer feedback indicates mixed experiences regarding the completion of touch-ups and landscaping by closing. Some customers have been satisfied with the condition of their home, while others have noted that such details were not addressed to their satisfaction.

Recent customer reviews and testimonials for LGI Homes

LGI Homes
Devin
4-Star
2024-01-13 03:28:02 +00:00
The only issues I had with anything was the contractors not cleaning up the job site and the grass layout on my property could have been done better. Everything else was nice and smooth for the admin side and the employees were very helpful. Especially Ed.
LGI Homes
SR
4-Star
2024-01-08 03:23:37 +00:00
Poor communication during entire process. Buyer walk through, we pointed out issues & they were ignored. We closed & the house still did not have the touch ups completed. Sales guy, kept calling us to come in before we signed, promising to keep us up to date with the process but only heard from him 3 times during the entire building process & heard nothing from him on closing/ after closing. At closing we weren’t even told where we could find our mailbox, had to just figure it out. If I could back, I would choose a different builder that treats its customers better, not just baits you in to complete the sale & then ignore you & your concerns the whole time. Wouldn’t recommend, do your research on these builders. There is plenty of builders who have much better reputation.
LGI Homes
Shenetra M.
4-Star
2024-01-06 06:05:54 +00:00
My LGI team delivered on their promises! My sales person (Lexie) walked me through the entire purchase process and was there to support me every step of the way. My loan officer (Rachel) made me feel comfortable when discussing the bumps and bruises in my credit report. She also explained every step of the financial process from start to finish. Even my builder (Johnathan) went above and beyond the call of duty to make sure my house met my standards and likings both before and after closing. This is my third time purchasing a home and this team by far was the most memorable team to work with. I will forever be a fan of LGI Hones.
Read all reviews
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
3.3
/5
189
reviews
Excellent
Good
Average
Fair
Poor

About LGI Homes

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