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The Range Reviews

Rated 3.6 based on 191492 Reviews

GB

Online Stores | US

Published on
January 18, 2024
Last updated
March 13, 2024

Reviews Summary

The Range appears to maintain a positive reputation among consumers, particularly emphasizing value-for-money, customer service responsiveness, and delivery efficiency. Customer feedback exhibits a trend of satisfaction with the quality of products relative to their cost, especially for items such as mattresses that offer comfort at an affordable price. The online purchasing process is described as clear and user-friendly, with proactive communication and prompt delivery, even during busy holiday periods. However, there are environmental concerns regarding excessive packaging and consumer discontent with the handling of returns, especially when products do not meet expectations or arrive damaged. Some consumers have faced challenges with the marketplace partner on The Range's website, mentioning frustration with the difficulty of returning items. Furthermore, product packaging, particularly the use of expanded polystyrene, has caused environmental and disposal concerns for some customers.

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What Customers Are Saying About The Range?

Trustguide uses AI to extract key phrases from reviews about The Range and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of The Range's customers had a positive experience.

Positive
Neutral
Negative

The Range Ratings

5

As of Based on 191492 revies as of Jan 18, 2024

The Range Score

As of Based on 191492 revies as of Jan 18, 2024

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Customer Reviews

As of Mar 13, 2024, 191492 customers have reviewed this business and rated it 3.6 Star out of 5. Trustguide conducted an in-depth analysis of The Range's publicly available reviews View source

James H rated The Range 5 stars
2024-01-18 00:59:12 +00:00
I purchased a new mattress online from The Range recently and so far very happy, especially for the price, although still early days. I bought a Visco Therapy StarlightMCP Memory Foam mattress, and didn’t know what to expect for under £100 (Small Double) but it’s very comfy, not too firm, excellent nights sleep every night since, no back or neck pains on waking. Fitted on top of a divan base, no issues. Delivered in quick time too, even over Christmas and New Year. I’d definitely recommend.
Mr Bishop rated The Range 5 stars
2024-01-17 09:28:34 +00:00
Clear website Good communication Delivery wellcommunicated although time changed last minute but was at home anyway. Product well packaged in fact too well packaged . Very large box for not many items this could be improved on Would buy online again from here
Sarah rated The Range 5 stars
2024-01-17 09:28:34 +00:00
Ordered 6 photo / picture frames for home delivery. Whilst 5 arrived in a perfect condition, 1 had clearly been accidentally bumped in transit and was damaged on delivery. Whilst disappointing, the process to evidence the issue and more so the speed at which the replacement arrived, demonstrated a great customer experience. Quick, easy and effective resolution. Thank you so much! The products themselves look great and are now a feature point in our home! Thank you.

Frequently Asked Questions About The Range

How effective is The Range's customer service in resolving delivery issues?

According to the reviews, The Range's customer service is generally very responsive and effective in resolving delivery issues. Customers have reported quick and professional assistance leading to timely resolutions.

Can I expect good quality products from The Range despite the low prices?

Yes, customer feedback suggests that products from The Range, such as mattresses, often provide good quality relative to their price point. Many customers have expressed satisfaction with the comfort and look of the products.

Does The Range have an environmentally friendly approach to packaging?

There are customer concerns regarding the environmental impact of The Range's packaging. Specifically, the use of expanded polystyrene has been criticized, suggesting that The Range could improve by adopting more eco-friendly packaging solutions.

About The Range

Online Stores
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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.