Evaluating the overall company reputation of LawnStarter, the feedback appears quite polarized. A significant number of customers have expressed dissatisfaction, particularly with service execution and customer service interactions. Instances where services were charged but not rendered, along with refractory customer service — slow refund processes, and ineffective communication — form the crux of customer grievances. Discrepancies in service expectations, such as changes in crew timing without proper discount application and poor quality work, have also been noted. Conversely, where management steps in with responsive support, such as the instance involving Megan Harris, customer contentment resurfaces, suggesting remediable issues dependent on active and attentive customer service personnel. While some customers have experienced poor service, resulting in some stating the company is unprofessional or even a scam, there are positive experiences highlighting quick responses, good communication, and efficient lawn care services.
Lawnstarter Inc., Reviews
Rated 4.1 based on 653 Reviews
Lawn Care | Dallas, TX
